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Hammonds Furniture Reviews

1.6 Rating 198 Reviews
D
Happiness Grade
D

Customer Service - Average

53.70%
Industry Average
I would not recommend Hammonds based on the quality of the products, the mis-selling involved, or the poor after-sales service.
posted 4 months ago - Anonymous
Not to mention the appalling service from managers who act worse than a stroppy teenager.
posted 5 months ago - JJ SMITH
Quoted £40,000 for a small job – offered £50 when it went wrong We chose Hammonds believing we were paying for a premium, bespoke service.
posted 5 months ago - Josh Carr
DO NOT USE HAMMONDS!!!! Shockingly bad service. Large number of parts missing on original installation. Various remedial appointments made, but no one bothered turning up. So many days taken off work and still not got a completed job in any of the 3 bedrooms that were meant to be done. FULL DETAILS ON REQUEST!!!
posted 6 months ago - David Waller
Faulty product. No customer service, no ownership. Poor fitter did the best he could with malfunctioning parts. Hamonds answer is just if you went to a showroom and tried it out you'd of seen this is normal. Going to have to get someone out to sort!! Really regret using and should have stuck with sharpes.
posted 6 months ago - Claire
DO NOT USE Hammonds Furniture LTD. Installed ' grey ' handles instead of black which I was shown. Customer service poor...company doesn't care about aftercare.
posted 7 months ago - Anonymous
Poor design, surveys extremely bad customer service leaving me very upset over priced.
posted 7 months ago - Anonymous
Calls made to customer service, the cupboards turned up at 1.
posted 7 months ago - Nadine Green
I had an office installed by Hammond’s a couple of weeks ago, and I have been extremely disappointed by the level of service they have provided.
posted 7 months ago - Anonymous
-I have been unable to speak with a manager or supervisor despite numerous requests, and every time I call their customer service, I have to repeat my entire situation as a new staff member answers each time.
posted 7 months ago - Giuseppe