“I ordered this necklace for my husbands ashes and when it arrived it was so much nicer than the picture and i was really pleased with it and the the communication from the company was excellent from the minute I placed my order keeping me up to date with every step till it arrived”
Thank you for sharing your experience. It’s wonderful to hear that the necklace surpassed your expectations and that the communication kept you reassured throughout. Knowing that such a cherished piece turned out to be even more special in person must mean so much. Thank you for trusting us with something so meaningful - Team HoH x
“Service was professional throughout, very thoughtful and helpful 5*.
Unfortunately there is a small 'graze' amongst the inscription but that doesn't distract really and it would not stop me from using Hand on Heart again which I intend to do. Thank you so much”
Thank you for your feedback and your kind words about our service! We’re glad to hear you found the process professional and supportive. We’re sorry to hear about the small graze on the inscription, and we appreciate your understanding. Please send us an email to; studio@handonheartjewellery.co.uk if you'd like us to look into this further for you. Knowing that you still felt satisfied means a lot, and we look forward to assisting you again in the future. Thank you for choosing us to create such a meaningful piece!
“Really pleased with both my ring and rose. Beautiful and the packaging lovely too. Was kept updated and changed my mind on the ring style after ordering which was changed no problem. Wonderful customer service.”
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both your ring and rose. We strive to provide excellent customer service and are glad we could accommodate your request to change the ring style - Team HoH x
“Communication was amazing throughout the order, felt at ease that my dogs ashes were in good hands! Remaining ashes were sent back in their original tin and the finishing product was more than I could have ever imaged. Now I feel at ease knowing I get to have a piece of my furry friend with me everyday. Definitely going to be placing another order with his fur I have but have it made into a ring.”
What a heartfelt and beautiful way to keep your beloved dog close to you. It's wonderful that the communication throughout the process made you feel at ease, and that the final product exceeded your expectations. Having another piece made with his fur into a ring sounds like a lovely idea! It's such a meaningful way to keep your loved one's close to you - Team HoH x
That sounds like such a meaningful and special gift for your daughter! I'm sure it holds a deep sentimental value, and it's wonderful to hear that she was thrilled with it. Thank you for sharing this touching moment! - Team HoH x
Thank you for sharing your positive experience! We're glad to hear that our customer service team was quick and helpful in ensuring the correct handprint was engraved. Your satisfaction is very important to us! - Team HoH x
We're thrilled to hear that you felt well-informed and appreciated our professional service. Keeping you updated is important to us, and we're grateful for your support - Team HoH x
“Thank you so much the service you give it’s absolutely amazing,I received the ring I had chosen from your collection it is beautiful thank you , I would definitely recommend many thanks Denise”
Thank you so much for your kind words! We're thrilled to hear that you love the ring and had an amazing experience with our service. Your recommendation means a lot to us. If you ever need anything in the future, we’re here for you - Team HoH x
