Thank you for your feedback! We’re pleased to hear that you were satisfied with both the service and turnaround time. If there’s anything more we can assist with, please feel free to reach out. We’re here to help! - Team HoH x
Thank you for your kind words. We understand how challenging and emotional this time can be, and we’re grateful that we could help make the process as easy as possible for you - Team HoH x
“Thank you so much Chloe at Hand on Heart for making my lovely paw print bracelet. I have worn it often since it arrived and it is a piece of jewellery I will treasure.
This is the second piece of jewellery I have ordered from Hand on Heart and they have both been exactly what I wanted and beautifully made.”
Thank you for your kind words! We’re so pleased to hear that you love your paw print bracelet and that it’s become a treasured piece of jewellery for you. Our team will be delighted to know how much it means to you. It’s wonderful to hear that this is your second order with us and that both pieces have met your expectations. We’re honoured to have created something so special for you. If there’s ever anything more we can do, please don’t hesitate to reach out - Team HoH x
“I ordered this necklace to hold my parents ashes and ws hoping it would arrive in time for their internment, however it was due to arrive a few days later. On hearing this the company very kindly sent my necklace to ensure it arrived in time and it did and I was able to wear it to the internment and knowing I now have a piece of my parents close to me always is so comforting - superb customer service.”
Thank you so much for sharing your experience with us. We’re deeply moved to hear that we could help ensure your necklace arrived in time for your parents' interment. It’s incredibly important to us that you were able to have this meaningful piece with you during such a significant moment. We’re honoured to have been a part of bringing you comfort, and we’re glad that our customer service could support you during this time. If there’s anything more we can do for you, please don’t hesitate to reach out - Team HoH x
Thank you for your kind words. We’re glad to hear that we could make your journey a little easier and provide you with support. It’s important to us that every step is as smooth as possible for our customers. If you ever need anything more, please don’t hesitate to reach out - Team HoH x
Thank you for your feedback, and we are sorry to hear this. We completely understand if you would like to stop receiving our emails, and we have tried to make unsubscribing as easy as possible. You can simply click the 'unsubscribe' link at the bottom of any of our emails, or feel free to reach out to our friendly customer service team, and they will be happy to assist you.
Kind Regards, Team HoH x
Thank you for your positive feedback! We’re delighted to hear that you’re happy with your necklace and that you had a great experience with us. Your recommendation means a lot to us, and we truly appreciate your support - Team HoH x
Thank you so much for your kind words! We’re delighted to hear that our team could be there for you with kindness, care, and patience. We believe every question is important, and we’re always here to help. If you ever have more questions or need anything else, don’t hesitate to reach out. Thank you for choosing us! - Team HoH x
“Liaised with their customer service team to ensure the product was right for me, and my interaction with them was great, helpful & friendly.
Im hoping the chain doesn’t rust in the future, as I’ve had with other brands that offer “sterling silver”. If it does I will contact customer service and I’m sure they’ll be able to help. I get the impression that they really care about customer satisfaction, which has often been missed in a lot of previous experiences I have had.”
Thank you for your thoughtful review! We’re glad to hear that your experience with our customer service team was helpful and friendly. We take pride in ensuring our customers are fully satisfied, and it’s great to know that you felt well taken care of.
Regarding your concern about the chain, we use high-quality materials to ensure durability, but if you do encounter any issues, please don’t hesitate to reach out. We’re here to assist you and make things right - Team HoH x
“I ordered the self fill ashes ring and from start to finish service was incredible.. very quick comes with everything you need to do it yourself very impressed highly recommend”
Thank you for your kind review! We’re so glad to hear that you were impressed with the self-fill ashes ring and found the entire process smooth and efficient. It’s important to us that everything you need is provided to make the experience as easy as possible. Your high recommendation means a lot to us. If you ever need anything else, we’re here to help! - Team HoH x
Thank you so much for your glowing review! We’re thrilled to hear that you were pleased with our service and the attention to detail. Your high recommendation means a lot to us, and we’re grateful for the opportunity to create something special for you. If you ever need any further assistance, please feel free to reach out. Thank you again for your support! - Team HoH x
Thank you so much for your kind words! We're truly glad to hear that you found our service understanding and lovely from start to finish. It means a lot to us to provide a caring and supportive experience - Team HoH x
Thank you for your kind feedback! We’re glad to hear that you found our service and instructions clear and helpful. It’s important to us that every step of the process is smooth and straightforward - Team HoH x
