Hanro - Official UK Store have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.
“
Quality of goods excellent,delivery first class
”
- Anonymous
“
I was delighted to find that I could order from Hanro online. I received my order quickly and efficiently. I was able to pick it up at a local delivery point, since I was not home at the appointed time.
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- Margaret M
“
Well, the items were as described , the sizes were very fitting and comfortable the time period from purchasing to delivery was no time . Thanks alot
Makkiyah buabbas
”
- Makkiyah B
“
I had a very frustrating time battling to place an order through your malfunctioning web site. However your customer services were prompt and helpful.
I also think returns should be free when a garment is being exchanged.
”
- Anonymous
“
good quality product, but
- poor size guidance on site. I'm usually medium 10-12 but my M purchases were much too big.
- way too much packaging, which was irritating for a 'utilitarian' product, however nice the quality. (Think Russian Doll!)
- no free returns (very irritating considering product size guidance is non-existent).
”
- Anonymous
“
I paid for two items and received only one, saying the other was out of stock. I had no notification if I am getting the second one and at what point, but I have certainly not received refund either.
On the bright side, the quality of Hanro is amazing and I am happy with the first item.
”
- Anonymous
“
I received, and returned my order to you one week ago today. You will have received it most likely on Tuesday but I haven’t heard anything further from you - that you received the package and that you intend to either replace the item or refund me. Therefore, I was only able to give you ‘acceptable’ rating.
Please will you let me know what is happening with my order? Many thanks * Marion
”
- Marion L
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I have made three orders on line and each time I have been emailed a few days later ( after monies had gone through and orders were confirmed) to say an item was out of stock, and I had a refund.
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- Lynne E
“
Quick service; well packed, website easy to use .
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- Anonymous
“
Very prompt courteous service - beautiful item, very light and cosy will definitely enjoy it for years to come.
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- Anonymous
“
Professional friendly service ❤️
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- Rasheeda A
