Hanro - Official UK Store Reviews

Name: Hanro - Official UK Store
Address: 6 South Molton Street, London
Rating: 4.61

4.6 Rating 755 Reviews

92 %

of reviewers recommend Hanro - Official UK Store

4.6

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01580 241111

Email:

suzy@intimateslingerie.co.uk

Location:

6 South Molton Street
London
W1K 5QF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Hanro Team, Cotton Sensation -Soft Bra. Have bought these for several years, they never disappoint. Light but supportive and simply lovely to wear. Just can’t be tempted to try another of the styles !”

Helpful Report

Posted 4 months ago

“- Website Experience: a) Was charged for shipping wrongly. b) Order was accepted but was not delivered as it was out of stock. c) While upgrading their website they missed out on sending me the link to my account on their new website. -Customer Service Experience: a) 2 of my gently used Hanro boxers had concerns with the waistband so I wrote to them on 9th July 21. The concern was rejected/ignored stating that they were an old purchase. b) I escalated my concern to the Head Manufacturing Hanro & received an apology/acknowledgment stating that this is a manufacturing defect. A refund was approved immediately on 29th July 21. c) Intimates Lingerie UK sends me a gift voucher for the approved amount after over 2 weeks on 16th August 21! I responded back asking for a refund on 16th August 21. d) After not hearing from Intimates Lingerie UK for over a month, I escalated my concern to their owner on 21st September 21. Here is his response: ------------------------------------------------------------------------- Good morning Thank you for your email. I have looked into this matter and found that we have dealt with it promptly and efficiently all the way along the line. Indeed your previous complaints have also been dealt with very efficiently. We are more than happy to refund you the payment but to do this we must have the same bank details that you supplied when you purchased the product. Please send this directly to Beth, you already have her address. Thank you --------------------------------------------------------------------------- e) Intimates Lingerie UK was adamant on only refunding the small amount of 21.50 GBP to the original payment mode but also needed the sort code which I do not have as my credit card is an international one. So after 20 emails in which I had to provide sensitive credit card/bank account details in this GDPR era, my refund was processed. f) Intimates Lingerie UK has confirmed that they have deleted my account with them & that I am not on their mailing list anymore. I had asked them to initiate this for me. ------------------------------------------------------------- So from 9th July 21 till 23rd September 21 (two & a half months) is what it takes a Hanro customer to get their concern resolved that too after contacting Hanro directly & following up. -------------------------------------------------------------”

Helpful Report

Posted 3 years ago

“Been using hanro for 15yrs. Last two lots bought 10-12 pairs of pants each time from London shop. Worn out in now time. Lose shape, waistband shredding on joins and the gusset wears through in no time. Read a few of the reviews here which all congratulate service, well done you, and a few Praise the quality. I’d wait until you’ve worn them for 6 months to year. Waistband at least hasn’t weakened. Never get a girlfriend with these pants.”

Helpful Report

Posted 3 years ago

“Great product and fast delivery. Highly recommended.”

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Posted 4 years ago

“Very happy with the product and excellent customer service in store”

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Posted 4 years ago

“The products are good quality and the service from the UK online staff is excellent. The returns policy is customer friendly too. I would recommend Hanro products.”

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Posted 4 years ago

“Fast delivery. Impeccable goods. thank you”

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Posted 4 years ago

“Disappointed as I had to pay for the return postage.”

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Posted 4 years ago

“Quick service; well packed, website easy to use .”

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Posted 4 years ago

“I've always loved the quality, design and durability of Hanro products.”

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Posted 4 years ago

“Delivered immediately and received following day goods satisfactory”

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Posted 4 years ago

“Quality of goods excellent,delivery first class”

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Posted 4 years ago

“Very prompt courteous service - beautiful item, very light and cosy will definitely enjoy it for years to come.”

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Posted 4 years ago

“Beautiful Cotton always keep there shape washes really good soft and very comfortable against my skin”

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Posted 4 years ago

“Very helpful and order arrived promptly”

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Posted 4 years ago

Hi, thank you for your feedback. We're pleased that you're happy with the service provided. We hope you have a lovely day, Team HANRO.

Posted 4 years ago

“There is always a polite and caring member of staff on the phone.”

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Posted 4 years ago

Hi Jennifer, thank you for your lovely review! We care about our customers and their experience so we are delighted with your comments. Have a good day - Team HANRO.

Posted 4 years ago

“excellent packaging”

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Posted 4 years ago

Hi Tracey, thank you for your review. We're pleased you like our packaging! Hope you have a lovely day. Thanks, Team HANRO.

Posted 4 years ago

“You sent me the wrong item so obviously I’m disappointed with your service. Rectification of your mistake was good but better not to get it wrong in the first place”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. We apologise for this mix up - we strive to ensure all orders are perfect so we're sorry that this wasn't the case on this occasion. We will ensure our picking and packing procedure is reassessed so something like this doesn’t happen again in the future. Have a lovely day - Team HANRO.

Posted 4 years ago

“I was delighted to find that I could order from Hanro online. I received my order quickly and efficiently. I was able to pick it up at a local delivery point, since I was not home at the appointed time.”

Helpful Report

Posted 4 years ago

Hello Margaret - thank you for another lovely review! We really appreciate your feedback. Team HANRO.

Posted 4 years ago

“Very fine clothing and extremely comfortable.”

Helpful Report

Posted 4 years ago

Hi Julie - thank you for your feedback. We're delighted that you're happy with your recent order. Have a good day - Team HANRO.

Posted 4 years ago

Hanro - Official UK Store is rated 4.6 based on 755 reviews