Hanro - Official UK Store Reviews

Name: Hanro - Official UK Store
Address: 6 South Molton Street, London
Rating: 4.61

4.6 Rating 755 Reviews

91 %

of reviewers recommend Hanro - Official UK Store

4.6

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01580 241111

Email:

suzy@intimateslingerie.co.uk

Location:

6 South Molton Street
London
W1K 5QF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent me the wrong item so obviously I’m disappointed with your service. Rectification of your mistake was good but better not to get it wrong in the first place”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. We apologise for this mix up - we strive to ensure all orders are perfect so we're sorry that this wasn't the case on this occasion. We will ensure our picking and packing procedure is reassessed so something like this doesn’t happen again in the future. Have a lovely day - Team HANRO.

Posted 4 years ago

“I have had many Hanro nightdresses over the year because I love the quality. Unfortunately I had to return my order because the cut was so poor the the sleeves/armholes were so high cut that they were majorly uncomfortable. However the quality of the fabric remains the same, luxurious.”

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Posted 4 years ago

“I was sent two items, but one of them was the incorrect colour.”

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Posted 4 years ago

“Item not delivered. No response to enquiry via website. Took two calls to customer services to get someone to actually do something. Still don't have purchase two weeks after ordering, but apparently on its way.”

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Posted 4 years ago

“You sent me the wrong bra colour - pink, even though it said white on the invoice. I don't have time to exchange the item as I will be out of the country from Sunday. Really, Hanro, can't you do better at the price you charge?”

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Posted 4 years ago

“The item, a dressing gown was lovely. The packaging was very poor. Inside the floppy plastic bag was a broken open paper bag exposing the garment. It seemed it might have been opened before by someone else.”

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Posted 4 years ago

“Hello, I have an Order #121773 Date March 21, 2019. I have just received it today March 28, 2019. However, thre is one problem. I think Hanro delivered the wrong model. The Short Sleeved T Shirt I received has the information: Style: 07 5037 Color: 0996 Caviar 95% Viscose, 5% Elastane Made in Portugal But I ordered this: https://www.hanro.co.uk/spring-summer-2019/men-ss19/mens-daywear/casuals-short-sleeved-t-shirt/ Its Fabric: 100% Cotton and Machine washable 60°c But the one I get have the information: Machine washable 40°c First, Hanro made a mistake about my postal Code: 600000, But my postal code is: 420000. I had sent an email and you had changed the wrong one. Now, why the Short Sleeved T Shirt I received has 95% Viscose, 5% Elastane, but on the websitethe Fabric: 100% Cotton? What is wrong here? I am looking forward to hearing from you.”

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Posted 5 years ago

“Purchasing process was good, but there was a 3 week delay to receive my order.”

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Posted 5 years ago

“The item we purchased is called 'seamless' but it has very thick seams and is uncomfortable. The superlight grey is very see-through. Altogether disappointing and for the price its really not good quality at all.”

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Posted 5 years ago

“Hi, I am disappointed with the Quality from Hanro have really changed over the past 30 years also there is not enough choice or colors more feather greys needed and darker richer colors needed. Pastel Blue Pastel Pinks and White went out with the dark ages . Plus you can never find the size you require. Regards, Christine Livesey.”

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Posted 5 years ago

“This is a second request for a rating - I have just responded to the previous questionnaire - what a waste of time!!”

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Posted 5 years ago

“Order not complete”

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Posted 5 years ago

“one article that i’ve bought isn’t satisfying and i’ve want to change. but i should pay the return to england, it will be expensive so i’ve given up”

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Posted 5 years ago

“I paid for two items and received only one, saying the other was out of stock. I had no notification if I am getting the second one and at what point, but I have certainly not received refund either. On the bright side, the quality of Hanro is amazing and I am happy with the first item.”

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Posted 5 years ago

“I had a very frustrating time battling to place an order through your malfunctioning web site. However your customer services were prompt and helpful. I also think returns should be free when a garment is being exchanged.”

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Posted 5 years ago

“Could not complete purchase online at the weekend had to wait until Monday to order by phone, but helpful , pleasant person on the telephone! Delivery very prompt, So conclusion , it all worked out very well in the end!”

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Posted 5 years ago

“The picture shows a boxerbrief but the actual product is a brief. Very nice quality but not what I thought it was.”

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Posted 5 years ago

“good quality product, but - poor size guidance on site. I'm usually medium 10-12 but my M purchases were much too big. - way too much packaging, which was irritating for a 'utilitarian' product, however nice the quality. (Think Russian Doll!) - no free returns (very irritating considering product size guidance is non-existent).”

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Posted 5 years ago

“I have ordered the same model of underwear as my husband had for years and it is not the same, that is why I had to return it. At the start of the year, I have bought two different pairs of trousers from you. I have received the same pair in two colours and the quality of them is very poor - after the first wash, they look old, no pockets...total disappointment.”

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Posted 5 years ago

“I had to return both items as they were far too large also the quality was not commensurate with the cost !”

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Posted 5 years ago

Hanro - Official UK Store is rated 4.6 based on 755 reviews