Hanro - Official UK Store Reviews

Name: Hanro - Official UK Store
Address: 6 South Molton Street, London
Rating: 4.61

4.6 Rating 755 Reviews

91 %

of reviewers recommend Hanro - Official UK Store

4.6

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01580 241111

Email:

suzy@intimateslingerie.co.uk

Location:

6 South Molton Street
London
W1K 5QF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed as I had to pay for the return postage.”

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Posted 4 years ago

“Store is fine, and I was delighted to buy my wife four pairs of Hanro panties which she urgently needed - however I was a bit disappointed that one pair developed a small hole after being worn and washed only once - and they had not been washed with anything that could have caused the hole.”

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Posted 4 years ago

“Your price per item, and the extra delivery charge, cost much more than buying the same items from the department store. This was very disappointing, and unacceptable.”

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Posted 4 years ago

Thank you for your review, we endeavour to give the best service possible. So you are aware a lot of the Hanro distributors should advertise products at the same price, unless it's in the sale. If you have any further issues like this please do contact us directly.

Posted 4 years ago

“Order was sent promptly it had no statements or return forms enclosed.”

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Posted 4 years ago

“One product was incorrectly sent - which meant I had to return the incorrect item, so also returned another item too & went to the store instead. Disappointing as I had to pay return fees.”

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Posted 4 years ago

“Beautiful overall fabric of pieces”

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Posted 5 years ago

“I was able to order something that was out of stock. Someone kindly emailed to let me know, but I’ve heard nothing since then, so I’ve effectively paid you £60 but had nothing in return. I understand mistakes happen, but as I would like a bit more communication about when and if I’m likely to receive the item I originally ordered.”

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Posted 5 years ago

“Beth very helpful in cancelling a double charge. Vg. However, my order was confirmed and duly arrived only to be one item short. As I opened the parcel on Christmas Eve it was a bit difficult to fiull the gap. Not a disaster but you asked………”

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Posted 5 years ago

“The service and delivery were both good but the product did not meet our expectations so we returned it. Let's see how efficient they are with crediting my account !”

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Posted 5 years ago

“Why are stock levels so low?”

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Posted 5 years ago

“I received, and returned my order to you one week ago today. You will have received it most likely on Tuesday but I haven’t heard anything further from you - that you received the package and that you intend to either replace the item or refund me. Therefore, I was only able to give you ‘acceptable’ rating. Please will you let me know what is happening with my order? Many thanks * Marion”

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Posted 5 years ago

“The website is atrocious - takes ages to use and keeps dropping away. Annoying.”

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Posted 5 years ago

“Superb product at great price but only received one of three pairs ordered and I was not contacted before the part order was cancelled.”

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Posted 5 years ago

“Placed an order for 3 items paid for 3 then the next day had a message that 1 item could not be sent. I was disappointed as I really wanted this item. I had to pay for delivery. If some one from customer services had contacted me I would have chosen another item. What I did receive were lovely.”

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Posted 5 years ago

“I love Hanro products. All things I have bought have retained their high quality and lovely look for years. However, I was disappointed when I was informed that the thing I had ordered and paid for online was not available in my size. Though I understand it is due to final sales point.”

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Posted 5 years ago

Hanro - Official UK Store is rated 4.6 based on 755 reviews