Harbor Freight Tools Reviews

“ Should of read all of these reviews. Bought transfer pump and it was not what my husband wanted so email them to take this pump back and they said No Returns on pumps. Put a sign up over the pumps to let them know. You lost me as a customer. ”

“ I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. ”

“ I take it back to HF and the will not take returns on pumps that they sell and I think they manufacture. ”

“ If you need to return something they make it difficult and time consuming. I bought a hand spray pump for a birthday gift. Without asking any questions they referred me to a website for returns telling for the safety of their store they needed my email address to process an RMA. Save time and aggravation and buy somewhere else. I would give this customer service a negative 5 if I could ”

“ Bought battery charger and it did not even come on, when I returned it clerk asked if it was used ind I said I tryed but it wouldn’t come on. I was charged $8 for returning it, I could see if someone brings back something that works and then returns it maybe they used it first, but when something is defective I don’t thing there should be restocking fee it isn’t going to be restocked it’s going to be returned to manufacturer and I bet if they charged you a restocking fee you wouldn’t be buying from them ”

“ I found out that there is a hefty restocking fee on any returns. I've never returned anything, but I won't shop there now, in case I DO need to return, I would want all of my money back. Get rid of the restock fee, and I'll return. ”