“Awful experience and they market the service as one thing but in practice is completely different and terrible customer service and lack of consideration and professionalism from some of the stuff on on the phone the policies are hidden and and would never recommend you working with them”
“Their Complaints and Feedback Policy block each other and this way letting rogue members unaccountable. If you had the misfortune to raise under the wrong procedure- a dead end for you but the member who does not pay untouched?”
“The exchange take no responsibility regarding people's behaviour on their platform
They continue to pass the buck over issues, and hide behind
'its between you and the other member''
They allow members to advertise without the correct information, costing you money
They don't care, just state they can only advise
But at least they collect their subscription fees each year. Well done
Lets hope these other exchanges take off and are more professional”
“This company never fails and the customer service is top notch. There is no one in the UK that can compare. Breath of fresh air and a big thanks to the Head of Customer Service who did everything and more to make me feel at ease.”
