“BE VERY AWARE ALL DOG OWNERS
Combe haven holiday park absolute disgrace… please be careful and aware our caravan was broken in too when I was in there thankfully without out our children in there .
The person stole our 12 week old puppy .
Police were called and holiday markers were helpful I must say ( helping looking round the park )
BUT COMBE HAVEN were not helpful at all : didn’t even come to the van until nearly 2 hours after it was reported.
Regarding refund and support there was none even tho we left 2 and a half days early .
Because of the distress and feeling unsafe in the van we didn’t wish to stay any longer
We were told this was our choice to leave and that means no refund . No offer to move to a van that was close to security ( not that we would have ) and we were told we should have locked the door to the van even tho I was inside .
So this means they have no responsibility to what happened. They even kept implying my puppy had got out the door on its own
Even tho she could jump up to the handle being so small and her lead had been taken
BUT MOST SHOCKINGLY OF ALL NO SORRY OR COMPASSION TO WHAT HAS HAPPENED.
They had no empathy about the situation and asked we not distress other holiday markers by divulging what had happened.
A refund will not bring our puppy home or make our children less sad about the situation but the gesture and goodwill of the holiday park would have been appreciated. I’m writing to havens head office as I don’t believe Combe haven have dealt with the matter correctly. I also believe everyone should be aware of what has happened here and be cautious when taking pets or even being in your vans alone . Worst caravan experience ever I’m now considering never staying in one again as I’m frightened to what might of happened if I had come out of the bedroom whilst the intruder was in there ….”
“Arrived got loads bites to find every room riddled with bed bugs only offered a move to dif caravan no offer to clean our belongings so bed bugs moved to our new caravan at primrose valley very disappointed”
“Rated 1 out of 5 stars
I am absolutely disgusted at Haven…
I am absolutely disgusted at Haven Holidays and will never ever book with them again and urge all families to do the same. I had booked a trip for me and my family to Blackpool - split trip caravan for 3 nights then a private house for 4 nights - for myself and husband and 4 kids. As you can imagine this was not a cheap trip to put together however we saved hard to take the kids somewhere we knew they would be entertained as they are a range of ages. My husband unfortunately took a bad turn healthwise the day before we were due to go - a brain scan discovered a tumour. I contacted haven to ask for them to change the dates of my holiday due to this and I got told no they couldn’t what I was to do was wait for discharge papers then they will give me half back !!!!! I offered to pay admin fees anything to keep our money to put into another trip but the consultant wasn’t fussed to help at all palming me off. My kids are absolutely devastated to say the least and I do not have the money to rebook another caravan. Desperately I tried to them recoup some of my families money by posting the holiday for sale at a reduced price on my social media to which I got a phone call from Haven within the hour telling me I was breaking the law by doing this and they would not be letting anyone take over my booking. Absolutely disgusting service not a shred of sympathy or empathy from them - they have our money and can have easily allowed us to swap the dates to a later date. Air b and b instantly changed our other accommodation and offered sympathy for our families situation thankfully but now we will not be able to afford to rebook another caravan. We have stayed at Haven many times before but it has become clear they are simply money grabbers - I myself work for a large Scottish independent travel agent and I will not be selling this “family” holiday company ever again in my store. Causing distress and upset to a family in a situation of emergency health is diplorable”
“Only been here since friday 10th may and have booked already for next year it’s a great park and caravan is so comfortable and clean well done haven xx”
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Jayne Holmes
9 reviews
GB
Rated 1 out of 5 stars
Be warned people absolutely disgusting…they don’t care about people just how much they can rinse people for
Be warned people absolutely disgusting despite warning them 3 months prior to my booking which was paid in full rhar I would not be able to go due to my mother been diagnosed with u treatable terminal cancer as I hadn’t checked the box or accidentally unchecked it they would not refun any money
Ok so my mistake however absolite robbery I could understand if I rang last minute
But to ring 3 months in advance wirh exceptional circumstances such as this on a holiday paid in full then any decent caring company would refund!!
The money this company makes is absolutely disgusting
Instead they offered a credit for half the value of the money paid and has to be used by end of this year
I wouldn’t Care but 3 months notice they probably re rented the caravan easily so got 2 payments… soooo angry with them tbh
Absolutely useless and disgusting!!
Making money of people going thro emotionally crippling times and anyone whose experienced such a diagnosis knows that expenses shoot up with extra medical appointment time away from work to attend escort support effects income etc etc etc so a refund would have helped tremendously and other company especially one as large as haven would see that and under such circumstances make allowances especially with such notice apparently had I notified them a few days earlier they might have been able to do more!!! Absolute insult to injury
Absolutely avoid or don’t pay any more thet deposit to last minute just in case
Disgusted tbh shame on haven!!
Proof could be provided obviously so exceptional tragic circumstances need to have a different approach
In fact I think haven is the only company that would refuse a refund under such circumstances regardless of a £20 policy or not!!
Well done Haven shown jist how false your family caring facade is!!!”
“On a recent badly needed 4 night break our holiday was ruined by intruders in our caravan who work for hoseasons. They went through our caravan messing about with the television, they turned our gas off outside, they put both toilet seats down and put a full toilet roll from the kitchen on top of the seat, they interfered with the water and left us with no hot water and water trickling, they brought mud and leaves off the filthy verandah onto our carpets.. The plumber who sorted out the gas and water was gob smacked when I shown him what we came back to, he said they had been messing around and they even unplugged the television... This was at Marton mere and was reported straight away to management who kept promising call backs which didn't happen, she tried denying it was their staff, but other staff there told us the team had master keys... I'm disgusted about Haven allowing tricks like this against a disabled carer getting a badly needed breakaway... There was other problems too, the 1st woman we spoke to was confrontational, when I spoke to her colleague she was lovely.... I was promised calls from higher management but that never happened either.”
“This facility does not have a 24 hour Buffet service so you are forced to order room service which was told will be one and a half to two hours at one in the morning. I’m sure they’re very busy but you do not come first. Very disappointing.”
“Just bought a caravan on Haven skegness..love it here.
A Massive thankyou to Tom !! for all his support advise and patience in helping us achieve our dream.All a great friendly team here...lovely atmosphere ,happy days”
