“On a recent badly needed 4 night break our holiday was ruined by intruders in our caravan who work for hoseasons. They went through our caravan messing about with the television, they turned our gas off outside, they put both toilet seats down and put a full toilet roll from the kitchen on top of the seat, they interfered with the water and left us with no hot water and water trickling, they brought mud and leaves off the filthy verandah onto our carpets.. The plumber who sorted out the gas and water was gob smacked when I shown him what we came back to, he said they had been messing around and they even unplugged the television... This was at Marton mere and was reported straight away to management who kept promising call backs which didn't happen, she tried denying it was their staff, but other staff there told us the team had master keys... I'm disgusted about Haven allowing tricks like this against a disabled carer getting a badly needed breakaway... There was other problems too, the 1st woman we spoke to was confrontational, when I spoke to her colleague she was lovely.... I was promised calls from higher management but that never happened either.”
“This facility does not have a 24 hour Buffet service so you are forced to order room service which was told will be one and a half to two hours at one in the morning. I’m sure they’re very busy but you do not come first. Very disappointing.”
