“Stay away from this company! I ordered the package on 8/29/2020 - almost 4 months have passed and the package has not arrived! I have asked for a refund but they refuse! They keep replying to my e-mail with the same generic message: "Due to the fact that the items are still in transit I am afraid we are unable to issue a refund at this time."
Really? How many months have to pass for them to realize that the package will probably never come? Even if it eventually comes in what kind of shape will it come? If they were resembling anything close to a responsible seller they would be ashamed to act this way. Or is it a fake company? I dont know. But the one thing that I do know is - do not order anything from them! They don’t admit their mistake, they don’t care about customers and you’ll probably lose your money.
In the meantime, I have already placed an order on iherb 4 times and the package has arrived every single time. Two years ago the package from iherb was a week late and they they returned my money. The package arrived soon so I called to pay them again and they told me to keep the money and enjoy the product. That is how you do business.
Stay as far away as you can because you could get scammed.”
“Stay away from this company! I ordered the package on 8/29/2020 - almost 4 months have passed and the package has not arrived! I have asked for a refund but they refuse! They keep replying to my e-mail with the same generic message: "Due to the fact that the items are still in transit I am afraid we are unable to issue a refund at this time."
Really? How many months have to pass for them to realize that the package will probably never come? Even if it eventually comes in what kind of shape will it come? If they were resembling anything close to a responsible seller they would be ashamed to act this way. Or is it a fake company? I dont know. But the one thing that I do know is - do not order anything from them! They don’t admit their mistake, they don’t care about customers and you’ll probably lose your money.
In the meantime, I have already placed an order on iherb 4 times and the package has arrived every single time. Two years ago the package from iherb was a week late and they they returned my money. The package arrived soon so I called to pay them again and they told me to keep the money and enjoy the product. That is how you do business.
Stay as far away as you can because you could get scammed.”
“I'm waiting my order more than 2 months, no possibility of tracking. They only reply emails blaming Covid. WHAT A FRAUD COMPANY!!!! We have claimed the money to our bank because obviously we won't receive our order and we want our money back!!!! DON'T BUY HERE!!!!
No compres aquí, te quedas sin pedido, no te solucionan nada y no te quieren devolver el dinero! Esto es un FRAUDE!!!”
“Health Monthly 86 days. Piping Rock 10 days.
I placed an order with Health Monthly, for delivery from the US, on 21st September and it arrived on December 16th. That's 86 days!
I placed an order with Piping Rock, for delivery from the US on December, on 4th December and it arrived on 14th December. That's 10 days!
I will not be ordering from Health Monthly. Piping Rock will be getting my business in the future!”
“I have been waiting 11 weeks for items which I had no reason to doubt were in the UK. Automated and fob off replies to my e-mails, refusal to refund. Avoid this company at all costs”
“I would give this company no stars if I could. Shocking service. It's taken 3 months to get goods which were supposedly in stock at the time of ordering. I have had to put a claim into PayPal... I wonder whether that is why they have finally arrived today. Do not use them.”
“Don't buy anything from this bad company
I bought a product 3 months ago and it hasn't arrived yet and when I emailed them they refused to give me my money back and they said that the product is coming from USA but in there website, they didn't mentioned that.. Never trust this company”
“Don't buy anything from this bad company
I bought a product 3 months ago and it hasn't arrived yet and when I emailed them they refused to give me my money back and they said that the product is coming from USA but in there website, they didn't mentioned that.. Never trust this company”
“on the 25-09-20 i bought Swanson Stinging Nettle Root - 500 mg, 100 Capsules from this company, which they claim to be UK company. few weeks later still did not get my product, then i made a complain and ask for full refund, however the company refused and told me that the item is coming from USA. but when i bought it from their website, it says available, nothing was mentioned that the product will be ordered. then i got an email to say that the product will be delivered by the 26-10-20, which nothing yet. so i opened a case with PayPal to see what they can do. the company emailed me again and said your product will be delivered, but is taken a bit longer. the amount is not much £10.71. but the behavior of this company is something else. i don't think they believe in refund even if the going to cost them their reputation. so be careful before you make a purchase from this company.
Order number: 2166678”
“Due to a major health issue, I ordered recommended medical supplements from Health Monthly months ago. They still haven't arrived. I have had to incure the cost again and buy from another company. I have cancelled my order for lack of delivery and breach of contract and asked for a refund. They refused despite many emails and my pleading. This company ignores their legal obligations, ignores customers' needs, and shamelessly continues to take orders it clearly cannot deliver. Customer Service to them involves sending gaslighting messages, complaining about the impact of the pandemic (which we all have to deal with) but they never acknowledge a request to pass the matter to management or their legal team. I am taking legal action now, reporting Health Monthly to the relevant ombudsman and regulator and also reporting the issue to all major card companies. Health Monthly needs to be flagged as a fraud online so unsuspecting customers (many of whom are dealing with health issues) are not defrauded during these financially difficult times. The owners of Health Monthly should be ashamed of taking money from people knowing they cannot deliver. Its Customer Services staff should be ashamed of facilitating this. This is fraud.”
“Due to a major health issue, I ordered recommended medical supplements from Health Monthly months ago. They still haven't arrived. I have had to incure the cost again and buy from another company. I have cancelled my order for lack of delivery and breach of contract and asked for a refund. They refused despite many emails and my pleading. This company ignores their legal obligations, ignores customers' needs, and shamelessly continues to take orders it clearly cannot deliver. Customer Service to them involves sending gaslighting messages, complaining about the impact of the pandemic (which we all have to deal with) but they never acknowledge a request to pass the matter to management or their legal team. I am taking legal action now, reporting Health Monthly to the relevant ombudsman and regulator and also reporting the issue to all major card companies. Health Monthly needs to be flagged as a fraud online so unsuspecting customers (many of whom are dealing with health issues) are not defrauded during these financially difficult times. The owners of Health Monthly should be ashamed of taking money from people knowing they cannot deliver. Its Customer Services staff should be ashamed of facilitating this. This is fraud.”
“Due to a major health issue, I ordered recommended medical supplements from Health Monthly months ago. They still haven't arrived. I have had to incure the cost again and buy from another company. I have cancelled my order for lack of delivery and breach of contract and asked for a refund. They refused despite many emails and my pleading. This company ignores their legal obligations, ignores customers' needs, and shamelessly continues to take orders it clearly cannot deliver. Customer Service to them involves sending gaslighting messages, complaining about the impact of the pandemic (which we all have to deal with) but they never acknowledge a request to pass the matter to management or their legal team. I am taking legal action now, reporting Health Monthly to the relevant ombudsman and regulator and also reporting the issue to all major card companies. Health Monthly needs to be flagged as a fraud online so unsuspecting customers (many of whom are dealing with health issues) are not defrauded during these financially difficult times. The owners of Health Monthly should be ashamed of taking money from people knowing they cannot deliver. Its Customer Services staff should be ashamed of facilitating this. This is fraud.”
“Do not trust this company.I ordered in July it’s now December and no sign of the product.They keep saying it’s due to COVID but I think I’ll never get the goods.”
“They are pure scam. I had paid month ago and they never dispatched item. More over this week they deleted order from my account so now it look like it never existed. They do not reply on emails or answer calls. STAY AWAY!”
“If I could give zero stars I would. Item ordered at the end of August, despite several emails no product has arrived. Three months to get an item, even if you blame Covid, is totally unacceptable. I have asked for a refund but company has refused.
I will never trade with this company again and I would advise anyone to steer clear.”
“I ordered some vitamins in September and I was notified that they were dispatched at the end of September. We're now about to enter December and still no delivery.
I've sent emails asking about this but get the same reply. I understand with Covid-19 that there are delay issues but this is ridiculous. Avoid this company.”
“Ordered product 2nd September and 12 weeks later still nothing despite order status as fully despatched since 25th September. I have requested information several times via emails and all I get is an automated response blaming Covid. Delivery lead times on their website are still very misleading. No facility to ask for a refund other than an email which may or may not even get acknowledged.
Very poor customer service....even a little honesty would help if indeed the delays are due to Covid. Sounds a bit scammish to me...Caveat Emptor!”
“Disappointed. Ordered some iron supplements beginning of October & still waiting.
Emailed customer service twice & received a reply from John Antigua. The 1st email mentions coming from Gibraltar or USA, the 2nd says waiting for suppliers in USA & not to worry they will arrive.! I’m just going to write it off as a bad experience & warn people to beware!!”
