“I'm in the same boat as everyone here. I'm owed about £70 worth of products I ordered last November. How can we go about trying to get our money back? This is simply unacceptable.”
“Sold a product that should not be sold in the EU, due to not having a use by date. Suspect short dated stuff bought cheaply in the States and sold onto mugs.”
“I’m mesmerised with this company and it’s business procedure. I placed a order and the postal costs were astonishing. I gave them a call with little or no help. A month later and out of the blue I receive a email asking me to leave feedback which I did. I have to say it was not positive. Then I received a part refund asking me to remove my feedback. Oh I think we call that bribery. Can you believe that !!! That made the situation even worse hence this review. I’ve also requested a call this Monday to discuss. I may take this further, but let’s see how Monday goes. Please do not deal with this company as you will get stung. I also looked at other reviews and it’s shocking reading”
“When you use this site, you must be aware that they are sending items from abroad. You will only know this, once you have paid for the item and you receive the dispatch notice. I had wrongly assumed I would receive my items within 7 days. Its now been 10 days and I have been by Customer Services that I can expect the items within 4 weeks of dispatch. They also told me to check my letterbox, the local post office and to "stay calm". They told me they would do nothing until at least 4 weeks had passed. I have to wait this long before they will do anything, I don't think so. Luckily I paid by Paypal and I have already started a case against them. This is not what I expected. If I had known that items could take this long and that they were being sent from abroad, I would never have ordered from this abysmal company. Iherb can send items from the USA and have them arrive within 5 working days. I will never order from this company again.”
“I had high expectations of HealthMonthly based on the reviews posted on TrustPilot but the service that I received was absolutely dreadful. I should have read the feedback on reviews.co.uk instead for a more accurate picture.
I placed my order on 13th February and I was informed that it was despatched 1 to 2 days later. The anticipated arrival date was given as the 28th February, which I thought was strange given that they appear to be based in a small village called Pontllanfraith, South Wales. In reality its difficult to know where they are located as the telephone number is a Cardiff STD, the business is registered in the Channel Islands, and the company address is in Pontllanfraith, South Wales, with a trading name of Health Monthly, C/O Pack-It??
Their website is very misleading as it states " Dispatched within 24 hours - Monday to Friday" when you are placing the order but it very conveniently does not tell you when it will arrive until you have confirmed it.
The shipment eventually arrived today, 1st March, some 17 days after I placed my order. I now know where they came from and why the shipment took so long as the envelope has a post mark of Elizabeth, New Jersey, USA!!!
The question is why wasn't I informed that my order was coming from the USA and why didn't their customer services inform me of this when I contacted them to establish the whereabouts of the shipment. Instead they tried to fob me off with the following reply;
"Thank you for your email, we are sorry to hear your items has not yet arrived.......... I can see that your order was dispatched within 1-2 working days as per our dispatch promise....... We would urge you to remain patient at this time and check with your local sorting office whether a ‘calling card’ has been left or not. Unfortunately, we have noticed these are not left in all cases even though items are awaiting collection......"
What is particularly annoying is that they tried to blame the postal service for the delay when all along they knew that the shipment was coming from the USA.
No matter how good their products are, or how competitive their prices, I will not be dealing with them again as their UK operation appears to be no more than a mailbox for an overseas operation. I don't mind buying from overseas but I do object to sellers who mislead and are not to be trusted.”
“My order was taken on the 1st November and supposedly shipped on the 22nd November. I contacted Jersey Police to ask them to look at the possibility of fraudulent trading. They weren't very interested as apparently I was the only person to have raised a concern. If more people contact them perhaps they will start an investigation and perhaps the director of the business will be banned from running other businesses?”
“health monthly have gone into administration. I placed a big order late in 2020 and they owe me a lot of money. How do we customers organise ourselves to lobby as a group for a refund? as customers we are at the back of the queue of creditors but we can make up voice heard and maybe that will help us get attention to get repaid.”
“I placed an order with them in October and now is the end of January and they still haven't delivered my order and they insisted till last month that it should arrive. Now they even don't reply to my emails anymore. Horrible service.”
“I have order from this company for years. I don't know what has happened but it is taking up to 7 weeks for part of the order to arrive. You can't contact them so i had to resolve via paypal. Seems they are blaming it all on covid”
“Ordered end of june....in my account it says items fully dispatched 3rd July.....contacted them a few times and told deliveries are taking longer than usual....its now September 3rd....still not arrived.....I have ordered from the company many times without issues.....Obviously with what i am reading on here...something has gone wrong with the distribution side.....Will be looking elsewhere in future......Shame cos they had good prices.”
“Ordered and paid 2 months ago. No tracking nr. and no answer from customer service. Nothing but blablabla... I can just hope the money you collect from people cause bad karma to you. :( will never order from this people. My order still not arrived, and can not request refound. It is about 15 eur, not a big loss but... small and small equals good amount”
“Ordered 2 months ago,a lot of money,items not delivered, hopefully will get money back off PayPal,Do not order here don't reply back to you obviously fraudulent company”
“garbage! supposed to be shipping from Jersey and they charge £3.95 for the delivery. 5 weeks after the dispatch confirmation and still no sign of anything! it's normal according to their customer services who said just keep waiting. how does it take over 5 weeks to deliver from Jersey to UK mainland?
won't re-order from here, assuming I actually get my delivery”
“DO NOT USE! Credit Card payment system is either insecure, corrupt or fraudulent. My (new) card was hacked just a few days after I used it for the first and only time, at this site. I bought someone in Nizhny Novgorod a sofa or something a few days later, apparently. You will be mugged. STAY CLEAR.”
“Absolutely disgusted with this company. Will never ever order from them again. Still waiting for my order. They said it’s coming 2nd class from jersey!! I’m in England and so far been 2 weeks!! I now have to get this refund reversed through the fraud team at my bank. I’m not letting this go.
I’ll spread everywhere I can, how unscrupulous and misleading this company actually is. Will go back to ordering from my regular place. I’ve waited so long for nothing. Please people, heed this warning, unless you like getting the run around and not receiving your products. Avoid avoid avoid”
“Be very careful ordering from these guys. I've just requested a refund on two products which clearly showed "In Stock" status when I ordered on 13 Jan. My order confirmation was emailed with a delivery date 2 weeks away, 28 Jan. The next day, an email arrived informing me the delivery date for 2 of my items had been revised to 9 March! I called and was told this was because goods were coming from the US. To her credit, I've just had a call back from April in Customer Services, based in the Philippines, who's confirmed that my refund will reach me within 3 days. However, I could have done without wasting this time and will never order from Health Monthly again. I see similar review below and wish I'd read them first.”
“Deplorable level of service from this Company, from whom I have been regularly ordering pharmaceuticals for about 4 years. Their delivery arrangements are haphazard, unpredictable and unreliable, with items often late delivered, or, in my latest event, not delivered at all. Having waited over a week for an item to be delivered, I contacted their customer services requesting a refund. My request was declined and I was not offered a replacement. I paid an exorbitant shipping charge of £7.98 which is probably double the cost of UK postage for the single item I ordered.
This is tantamount to fraud. I have escalated this dispute to a formal claim with PayPal, whom I have requested to take whatever steps are necessary to recover the refund to which I am entitled.
I will never use this Company again: it is far easier and less expensive to buy in-store from other suppliers.
Chris Basley.”
“ordered 3 items and only received 2 - over a month now and I have to do all the chasing - NEVER AGAIN will I do business with these clowns. The company is in the Philippines by the way.”
