Health Store Express Reviews

Name: Health Store Express
Address: 52 North Rd, 52 North Rd, Lancashire
Rating: 4.62

4.6 Rating 361 Reviews

90 %

of reviewers recommend Health Store Express

4.6

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524388555

Email:

enquiries@healthstoreexpress.co.uk

Location:

52 North Rd,
52 North Rd
Lancashire
LA1 1LT

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Health Store Express 5 star review on 22nd April 2024

R E McClatchey

Health Store Express 5 star review on 16th October 2023

Konrad Twardowski

Cheryl Doyle

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used collagen before and nothing happened to me . Recently I bought Vital Proteins Cocoa Collagen Peptides 297g I developed a very bad allergy I had a redness, itchiness, swelling and a rash I emailed health store no one contacted me back”

Helpful Report

Posted 8 months ago

“It took me 2hrs today to book an appointment; from 10.06 when I made the 1st call back request to when I ended the actual call to the surgery at 12.06. The 1st call back rung for so little that I didn’t have the time to pick up my phone. So I had to re-book. Same for the 2nd call back request. By then it was already about an hour of my time lost and of me congesting your lines. Then I sent the online form only to stop again when I was asked to send pictures which the system would not upload. By then I was fuming and I had to call again and spend about 25 mins waiting in the queue next to my phone to make sure i wouldn’t miss another one of your mini rings. When I spoke to the person in the phone she had the audacity to tell me that my appointment times were already sent to me via text in the time that I had been waiting on the line to speak to her. Appalling inefficient and useless service. It could all have been solved with a couple of rings more to give me the time to pick up instead of chasing you around for 2 hours. Your false economy on ringing time has cause a massive delay in the service and a very upset and frustrated patient. Terrible system.”

Helpful Report

Posted 9 months ago

“I still haven’t received my order, so difficult to write a review.”

Helpful Report

Posted 10 months ago

“Poor quality item and still no response about refund”

Helpful Report

Posted 1 year ago

“I've purchased 2 packs of Solgar vitamins. Started one and had bad symptoms of intolerance. Returned another one unopened pack and there is neither response nor refund. Never will buy from this store again! Terrible service!”

Helpful Report

Posted 1 year ago

“I placed an order at the end of August 24. I still havent received my parcel. Ive emailed on several occasions and they have still not resolved this issue. Im nearly £40 out of pocket.”

Helpful Report

Posted 1 year ago

“Unfortunately i received a customs charge of €21:57 on top of a shipping fee so I will not be purchasing again!! I have purchased from many uk companies and never incurred customs charges as it was included in shipping fee at a very reasonable cost.”

Helpful Report

Posted 1 year ago

“As I have not yet received the package I can hardly give a review Happy to give one when I receive it”

Helpful Report

Posted 1 year ago

“Take more money than advertised also did not receive the one free !!”

Helpful Report

Posted 1 year ago

“Really disappointed in website. Since product was priced in euros I assume it was coming from ireland or EU. There was no obvious indication you were uk based or I would not have placed an order. I ended up paying €21.21 in duty as a result so it was not a good offer at all. Mary Beddy”

Helpful Report

Posted 1 year ago

“I’m ordering from Ireland still haven’t got the product as I’ve had to pay import duty. I wouldn’t have ordered if I’d known as it’s an extra 22€”

Helpful Report

Posted 1 year ago

“I still haven't received the magnesium tablets despite 4 attempts by Royal Mail to deliver - we have been out each time - we have been very busy and on one occasion had an emergency to deal with - no alternatives were offered. I am now on holiday and do not have the help with sleeping during my trip & was forced to purchase an equivalent in Spain. Please arrange for a full refund. Keith Beeson”

Helpful Report

Posted 1 year ago

“Very frustrating to be hit with very prohibitive customs charge. Most companies I deal with now have that built in at point of purchase for transparency. Haven’t been affected by this in nearly 2 years”

Helpful Report

Posted 1 year ago

“Hi my purchase hasn’t arrived yet”

Helpful Report

Posted 1 year ago

“They delivered the wrong product, and I have bee trying to get hold of customer service and they do not email back. I submitted 3 emails through the website, and not one reply.”

Helpful Report

Posted 1 year ago

“Disappointed that my numerous attempts to make contact were in vain. There website is poor . It does not allow clear instructions to change or allow a different delivery address. It defaulted to the incorrect address and I was unable to change it. I have been unable to use the product I ordered as I am not at the address it was sent too at this time”

Helpful Report

Posted 1 year ago

“Have contacted you 3 times over an order that I have not recieved”

Helpful Report

Posted 1 year ago

“Hi, I made an order on Monday 20th March however I ha I got any delivery details like tracking id and I contacted them several by email and in web chat but they never reply me where is my order even I requested them I need urgently I am going abroad if they haven’t dispatched they cancel my order. Still struggling to find any reply. My order no:1258”

Helpful Report

Posted 2 years ago

“You are sending your messages to the wrong person! Please check Christine’s email address, because this is NOT hers. I’m really getting tired of trying to explain this to you people.”

Helpful Report

Posted 3 years ago

“I never received my purchase. I tried to contact the support but they did not respond. I ordered several months ago and they also debited the sum...”

Helpful Report

Posted 3 years ago

Health Store Express is rated 4.6 based on 361 reviews