HeatandPlumb Reviews

“ Read the return policy carefully as you have to pay for the returns and as the items are not small or light weight it can cost same as the product. ”

“ Bought 2 items off these went to fit them a week after delivery both damaged wouldn’t refund or replace them as they say their returns policy is only 48hrs so they must deliver damaged goods a lot absolute con merchants! Never use them again! ”

“ Sent out a broken shower tray. As it was not opened whilst we waited and waited for the shower glass that arrived wrong 6 weeks later, was told the shower tray could not be returned or replaced. Now 3 months on we are still awaiting for the couriers to take back the incorrect shower glass. Avoid this company at all costs. If you find they are cheaper, it will cost in the long run and if you do have a problem expect at least 6 people to pass on the issue. I have emailed and phoned at least 20 times now and get the same response each time, it is now in the hands of the so and so. Here was my last response. Hello, I am aware of the inconvenience it would be causing you, I had escalated this with the manager yesterday again and they have taken an action against this to resolve the issue. Hopefully, the collections will start soon. Kind Regards, Danniel Powers Returns Specialist ”

“ Quick delivery, items as described, but their returns system is difficult. They demand pictures to prove the packaging is in perfect order, and then insist return is by their van, quoting a combined carriage and restocking charge. Not pleasant to speak to. Not sure that I will deal with them again. ”

“ Ordered cloakroom basin and unit. I wanted to return them as they were slightly too wide, I was 2 days over their 30 days returns policy and they refused point blank to accept them back. Despite me ordering another basin and unit from them and spending over 1k on other stuff. So disappointed in their lack of flexibility. ”

“ Late delivery Sent wrong item Never sent returns form so was unable to get refund I will never use this company again Be warned ”

“ Whilst the quality of the goods and delivery have been excellent, the returns procedure is thus far woefully lacking. ”

“ There is no returns address anywhere on their website either. ”