“I have been a regular customer of Herb Approach since 2019, spending over $8,000 ($8,012.52 to be exact) with them. My loyalty and trust in this company are now completely gone.
I placed order #2221433 and paid $380.86 through their payment instructions. The money left my account immediately. I even provided Herb Approach with proof from my bank and a confirmation email from their own payment provider showing that the payment was successfully processed. Despite this, my order was auto-cancelled for “non-payment.”
Support acknowledged the issue but continues to blame their shady third-party payment provider while refusing to resolve the matter. I have received no product, no refund, and no timeline for resolution. Instead, they offered me a $15 shipping credit as “compensation” — meaningless, since I always order enough to qualify for free shipping.
This isn’t a minor inconvenience — it’s my hard-earned money sitting in limbo because Herb Approach refuses to take responsibility. After six years and thousands of dollars spent with them, I feel betrayed and completely let down.
Warning to others: if their payment system fails, you risk losing your money and your order. Herb Approach needs to stop hiding behind unreliable processors and start protecting their customers.
Until this is fixed, I cannot recommend this company.”
“I never received my order, saying that is was cancelled even though the money I etransferred was taken out of our account and deposited it their account :(
Other reviews mentioned that they got to talk to someone... any idea how I can find an actual phone number to get help from Herb approach ?!”
“Ordered many times they Canada Post with no issues , last order was May 2024. Ordered this week via $30 Fed Ex charge and Fed Ex won't deliver product as under investigation. Emailed Herb Approach , no response. Lost $150 Christmas gift. Thanks for being scammers.”
“Apparently its a bug i don't think they will scam people i've ordered through them for many years and any issues they fixed be patient i guess and i wouldn't order anything from them until they fix their issue.”
“They stole my money! I placed an order and paid via etransfer. They said the payment was not received and to provide a screenshot of the transaction. I provided the screenshot… no response! I followed up with multiple emails, no response! I lost $124.88 to this corrupt company!”
“Hello guys I am so disappointed in you ok you guys told me you have the best grade buds but what I received wasn't good as compared to that of (ordermarijuanaonline.org) they have the best top grade qualities shelf and are super fast and reliable in delivery.”
“My order never came through after 2 weeds and when i asked them, they kept giving me stories and needed more money, i hade to spend more to buy from (bigweedbrothers.com) and everything was a success thanks.”
“Bet on the Wrong horse. Why you confront dismay? I've observed a number of individuals very disappointed following worst purchasing experience with herbapproach.com These scam men announce to supply allowed herbal products, choose cash from client and never found. No reply from their customer support staff. This Dispensary is ideal illustration of a ghost internet shop. Seeing all those issues, I searched online, read consumer reviews and today I am happy client of (GanjaShop.is) because of their on-time supply of distribution in addition to quality, number of merchandise. All goods are offered at quite fair rates. These goods are of popular manufacturers, made by well-reputed pill growing farms of the planet and hauled through top-line delivery companies. Finest quality, quality of products and timely delivery is ensured. Don't hesitate and give it a go.”
