HEWI Reviews

"HEWI is an utterly dishonest and deceptive company. Future buyers, I implore you to pay close attention to all the negative reviews on here. My experience has been nothing short of a nightmare. Out of the two items I\u2019ve ordered, the first arrived with a gaping HOLE. This raises serious concerns about their so-called \"authenticity\" guarantee and inspection process for luxury items. If they let blatantly faulty products slip through, what else are they overlooking?\r\n\r\nThe second item was from their outlet, where the listing clearly stated that returns were available (I have screenshots as proof!) However, after purchasing the item, which unfortunately did not fit, HEWI denied my refund, claiming that outlet items are final sale (although they were honest enough to mention that this was a recent change and they could see how it was \u201cconfusing\u201d). Yet, there was no mention of this in the returns policy at all\u2014just a hidden clause buried deep in their terms and conditions. This is a textbook example of misleading customers.\r\n\r\nWhen I reached out to explain the confusion and requested a return, they ignored me for almost a week before finally refusing. I even asked for store credit as a compromise, but again, I have received no response for weeks now. I have literally been ghosted. Instead of addressing their misleading policies, all they have offered is to list the item on their platform, as if that\u2019s a satisfactory resolution. This is a disgraceful way to treat customers and completely their fault for having such unclear and deceptive policies.\r\n\r\nHEWI, your company is a shambles. If you continue to operate in this underhanded manner, it's only a matter of time before you go out of business. I hope anyone reading this review thinks twice before wasting their hard-earned money with you. There are far better alternatives out there like Sellier, Vestiaire, Sign of the Times, Reliked, Vinted, Depop, or eBay\u2014places that actually respect their customers. Avoid HEWI at all costs!"

"Another disgruntled seller\r\n\r\n\r\n\r\n I have asked Anastasia x4 tto ask the so- called 'payments team' to release my \u00a3951 from three sales- one of them since April 2024.\r\n\r\n\r\nDo the team just ignore Anastasia or what I bet she's fed up asking and sympathizes with me a lot you have so many\r\nTerrible reviews and you are doing nothing to make this up professionally. I bet the owner- the CEO is very disappointed. Pl pay today\r\n\r\nI have asked 6 times and spoken to James last week on the phone. \r\nNothing"

"Absolute bunch of low-life thieves that are gaslighting their customers. I was selling 13 pairs of my shoes with them through their supposedly \u201cVIP\u201d service. Firstly, after months now I have realised that they didn\u2019t publish the sale for my phyton Roberto Cavalli shoes. I called them and they said they would escalate it for the next week, but now on Instagram, they answered that my shoes were rejected\u2026(although they accepted them, see photo evidence). Imagine a company with this self-proclaimed professional experience that steals from its customers. This is wild. Secondly, they came to collect the shoes on 21st December and although they sold 8 pairs, I had to beg for my money until mid-March. They gave me only 1k and still didn\u2019t pay the rest of the money, saying how it is escalated with their account team! It's so sad, considering they are keeping 30% off the sale as I had prepared everything in the boxes, with each of them having shoebags, spare heel tops and care leaflets. So, considering that they have breached the contract and not fulfilled their part of the contract, we have a case. Not to mention the theft of the shoes. Rude, clueless, mute lying bunch. Do not sell, buy or interact with this company."

"Absolute bunch of low-life thieves that are gaslighting their customers. I was selling 13 pairs of my shoes with them through their supposedly \u201cVIP\u201d service. Firstly, after months now I have realised that they didn\u2019t publish the sale for my phyton Roberto Cavalli shoes. I called them and they said they would escalate it for the next week, but now on Instagram, they answered that my shoes were rejected\u2026(although they accepted them, see photo evidence). Imagine a company with this self-proclaimed professional experience that steals from its customers. This is wild. Secondly, they came to collect the shoes on 21st December and although they sold 8 pairs, I had to beg for my money until mid-March. They gave me only 1k and still didn\u2019t pay the rest of the money, saying how it is escalated with their account team! It's so sad, considering they are keeping 30% off the sale as I had prepared everything in the boxes, with each of them having shoebags, spare heel tops and care leaflets. So, considering that they have breached the contract and not fulfilled their part of the contract, we have a case. Not to mention the theft of the shoes. Rude, clueless, mute lying bunch. Do not sell, buy or interact with this company."

"Absolute bunch of low-life thieves that are gaslighting their customers. I was selling 13 pairs of my shoes with them through their supposedly \u201cVIP\u201d service. Firstly, after months now I have realised that they didn\u2019t publish the sale for my phyton Roberto Cavalli shoes. I called them and they said they would escalate it for the next week, but now on Instagram, they answered that my shoes were rejected\u2026(although they accepted them, see photo evidence). Imagine a company with this self-proclaimed professional experience that steals from its customers. This is wild. Secondly, they came to collect the shoes on 21st December and although they sold 8 pairs, I had to beg for my money until mid-March. They gave me only 1k and still didn\u2019t pay the rest of the money, saying how it is escalated with their account team! It's so sad, considering they are keeping 30% off the sale as I had prepared everything in the boxes, with each of them having shoebags, spare heel tops and care leaflets. So, considering that they have breached the contract and not fulfilled their part of the contract, we have a case. Not to mention the theft of the shoes. Rude, clueless, mute lying bunch. Do not sell, buy or interact with this company."

"Absolute bunch of low-life thieves that are gaslighting their customers. I was selling 13 pairs of my shoes with them through their supposedly \u201cVIP\u201d service. Firstly, after months now I have realised that they didn\u2019t publish the sale for my phyton Roberto Cavalli shoes. I called them and they said they would escalate it for the next week, but now on Instagram, they answered that my shoes were rejected\u2026(although they accepted them, see photo evidence). Imagine a company with this self-proclaimed professional experience that steals from its customers. This is wild. Secondly, they came to collect the shoes on 21st December and although they sold 8 pairs, I had to beg for my money until mid-March. They gave me only 1k and still didn\u2019t pay the rest of the money, saying how it is escalated with their account team! It's so sad, considering they are keeping 30% off the sale as I had prepared everything in the boxes, with each of them having shoebags, spare heel tops and care leaflets. So, considering that they have breached the contract and not fulfilled their part of the contract, we have a case. Not to mention the theft of the shoes. Rude, clueless, mute lying bunch. Do not sell, buy or interact with this company."

"Absolute bunch of low-life thieves that are gaslighting their customers. I was selling 13 pairs of my shoes with them through their supposedly \u201cVIP\u201d service. Firstly, after months now I have realised that they didn\u2019t publish the sale for my phyton Roberto Cavalli shoes. I called them and they said they would escalate it for the next week, but now on Instagram, they answered that my shoes were rejected\u2026(although they accepted them, see photo evidence). Imagine a company with this self-proclaimed professional experience that steals from its customers. This is wild. Secondly, they came to collect the shoes on 21st December and although they sold 8 pairs, I had to beg for my money until mid-March. They gave me only 1k and still didn\u2019t pay the rest of the money, saying how it is escalated with their account team! It's so sad, considering they are keeping 30% off the sale as I had prepared everything in the boxes, with each of them having shoebags, spare heel tops and care leaflets. So, considering that they have breached the contract and not fulfilled their part of the contract, we have a case. Not to mention the theft of the shoes. Rude, clueless, mute lying bunch. Do not sell, buy or interact with this company."