“124752 This item was sold on the 15th of September, delivered to the buyer on the 18th of September, I have not received payment for it so far, nor do they reply to me when I reach out through chat or email. The buyer has my item, they have their money, I am simply blanked, something similar happened last time apparently they had problems with their system, however that then was in April 2024 and any decent company would have the system sorted out in over a year....
I think this is deliberate and consider reporting it to trading standards”
“They've just been featured on Radio4 You and Yours. It suggested they were in financial trouble with many people not been paid for stuff they've sold. This would suggest that you treat them with extreme caution.”
“I am seller an individual seller on Hardly ever worn it. I have sold 2 items on July and my payments have not been issued yet. I have send a lot of emails and messages through what's app but the answer is that the accounts teams have been informed.Two months have passed and i have not been paid for my sales yet but they have collect the money from the buyers.
This is unacceptable! The west experience that I have ever had.Very disappointed. I will take legal action.”
“Avoid. As a seller, I strongly advise staying away from HEWI. Payments are not released according to their own policy — I'm still waiting for funds over 10 days after confirmed delivery.
I’ve been a long-time seller on the platform since 2017 — it used to be excellent. Now? An absolute drama. Customer service keeps telling you that “accounts are working on it,” but nothing happens.
This is unacceptable for a platform handling high-value items. I will be taking legal steps”
“Service is beyond awful. I would give zero stars if I could. This used to be a great place, sadly over the past six months the service has deteriorated greatly.
Bought a pair of Chanel shoes - size 37.5 - same size as all other pumps I bought in store from Chanel - however shoes are a half inch smaller! Have tried to contact the store for over one week to contact the store - phoned, messaged, email return and still mo reply - this is my last resort. Buyer beware!”
“I strongly advise against selling on HEWI (Hardly Ever Worn It). My experience was extremely disappointing and unprofessional.
Once you’ve shipped your item, you’re completely on your own. The platform does nothing to help track or manage the process. In my case, the buyer never collected the parcel, and instead of receiving a payout, I ended up with a bill.
HEWI claimed for over a year that they would cover part of the return costs, but after that, they simply stopped responding. They only seem responsive when a sale goes smoothly — but the moment there’s an issue, you’re left to deal with it alone.
This is a dangerous platform for sellers, with no real support or accountability. Think twice before trusting them with your items.”
“My item was sold mid December and confirmed, with a very happy customer. It is now February and I am still awaiting payment. I have chased multiple times and am mainly ignored with a couple of emails to say the matter is being looked at. The latest was for the ‘customer care’ team to give me the Accounts team email and tell me to contact them myself. Despite this obvious terrible support I did make contact as there was no other choice for me. No response. Would appreciate advice on how to escalate this or take to some form of legal action.”
“You keep begging them to pay you, they say they have forwarded to accounts, apparently they would pay you 7 days after the buyer received the item, doesn't happen, you then contact them, remind them, again, nothing happens. Has anybody been paid so far?”
“A very rude and horrendous company, to list the items on their site takes forever, then you get items from this season worn twice, showing they have really no signs of wear declined as "the state of the item" or "not modern enough for us"
Given what ex employees say about the company culture, not a surprise that most people skip them, I list my items at other pages as well, and even if HEWI does accept them, they sell faster on other websites where the commission is also lower. If you do make a sale, it takes forever to get paid, you have to remind them and remind them.
I see no point in paying even the VAT of a company that has so little regard for sellers and apparently think they are the arbitors of taste. They really have no idea about current lines.”
“HEWI is an utterly dishonest and deceptive company. Future buyers, I implore you to pay close attention to all the negative reviews on here. My experience has been nothing short of a nightmare. Out of the two items I’ve ordered, the first arrived with a gaping HOLE. This raises serious concerns about their so-called "authenticity" guarantee and inspection process for luxury items. If they let blatantly faulty products slip through, what else are they overlooking?
The second item was from their outlet, where the listing clearly stated that returns were available (I have screenshots as proof!) However, after purchasing the item, which unfortunately did not fit, HEWI denied my refund, claiming that outlet items are final sale (although they were honest enough to mention that this was a recent change and they could see how it was “confusing”). Yet, there was no mention of this in the returns policy at all—just a hidden clause buried deep in their terms and conditions. This is a textbook example of misleading customers.
When I reached out to explain the confusion and requested a return, they ignored me for almost a week before finally refusing. I even asked for store credit as a compromise, but again, I have received no response for weeks now. I have literally been ghosted. Instead of addressing their misleading policies, all they have offered is to list the item on their platform, as if that’s a satisfactory resolution. This is a disgraceful way to treat customers and completely their fault for having such unclear and deceptive policies.
HEWI, your company is a shambles. If you continue to operate in this underhanded manner, it's only a matter of time before you go out of business. I hope anyone reading this review thinks twice before wasting their hard-earned money with you. There are far better alternatives out there like Sellier, Vestiaire, Sign of the Times, Reliked, Vinted, Depop, or eBay—places that actually respect their customers. Avoid HEWI at all costs!”
“Another disgruntled seller
I have asked Anastasia x4 tto ask the so- called 'payments team' to release my £951 from three sales- one of them since April 2024.
Do the team just ignore Anastasia or what I bet she's fed up asking and sympathizes with me a lot you have so many
Terrible reviews and you are doing nothing to make this up professionally. I bet the owner- the CEO is very disappointed. Pl pay today
I have asked 6 times and spoken to James last week on the phone.
Nothing”
“HEWI is not legit. I bought 4 times from HEWI and every single one was a disaster. The first two were not original product, the third was damage (the top has two hole, very visible and the fabric is washed off but it still is on their website marked as NEVER WORN), I return it and was waiting over a month to get the refund (with dozens of massages asking them to processed). The last time I ordered a pair of jeans. I was waiting for a 10 days, no massage about the shipping so I asked them on WhatsApp, they said they can't find the jeans...I think this is one of this enterprise that earn a lot of money by not paying back and not sending stuff. All in all people probably have no time to argue with them... A bit more posh scam.”
“Wish I had read the review prior to making any purchases. This is a fraudulent company with inconsistent policies and no regard with customer care or satisfaction. If you are seller be very careful as I highly doubt they will be around next year with this level of service and lack of transparency. Much better off using or purchasing through Vestaire. Spoken to them via email and the tone is very unprofessional. Purchased item some of which are damaged and 1 is yet to be delivered but they won’t accept returns.”
“Absolute bunch of low-life thieves that are gaslighting their customers. I was selling 13 pairs of my shoes with them through their supposedly “VIP” service. Firstly, after months now I have realised that they didn’t publish the sale for my phyton Roberto Cavalli shoes. I called them and they said they would escalate it for the next week, but now on Instagram, they answered that my shoes were rejected…(although they accepted them, see photo evidence). Imagine a company with this self-proclaimed professional experience that steals from its customers. This is wild. Secondly, they came to collect the shoes on 21st December and although they sold 8 pairs, I had to beg for my money until mid-March. They gave me only 1k and still didn’t pay the rest of the money, saying how it is escalated with their account team! It's so sad, considering they are keeping 30% off the sale as I had prepared everything in the boxes, with each of them having shoebags, spare heel tops and care leaflets. So, considering that they have breached the contract and not fulfilled their part of the contract, we have a case. Not to mention the theft of the shoes. Rude, clueless, mute lying bunch. Do not sell, buy or interact with this company.”
“Hewi lost £3000 worth of my goods and strung me along from august 2022 until september 2023 claiming they were going to return my items to me before finally acknowledging that they had in fact lost everything. I've written to the company multiple times and had a small claims judgement ruled in my favour to have them compensate me for the lost items and they've continued to ignore me. I've now resorted to bailiffs to try and obtain some money back from me. They are significantly insolvent i would strongly advise anyone selling with them to have their goods returned immediately and sell through a trustworthy site.”
“Hi
This is the second time HEWI have sold me counterfeit goods. The first occasions a pair of Gucci trainers when I had them checked the we a rip of the original. When I contacted them they asked me to send them back and quickly offered me a refund not admitting the item they themselves had sent me was a counterfeit.
The weekend I was a pair of Louis Vuitton shoes I was surprised at the price and the deducted a further £60(where can u get a brand new pair of LV for £220) again they were the seller.
I firstly checked them with 2 pairs I had the difference was astonishing the dust bag was a different colour and material, the stitching at the front of the shoes was different the logo inside should be slightly raised this was flat and the worst of all the letters on the box were wrong. This would have been obvious to anyone let alone their statement we have persons who are trained to authenticate with 10 years experience they obvious mean 10 years old.
When I advised them sent them photos I spoke to a defiant man who said we are dealing g with a supplier in bulk to get rid of their stock saying they’re all genuine. Forgetting maybe they’re slipping some counterfeits pairs in and cos you are partners you not doing the correct checks.
My mom took them in to the designer exchange store and the confirmed I’d been ripped off. They were quite surprised to hear this if HEWI.
I sent them photos confirming it was what they had delivered and they still stating oh they’re genuine but please send them back.
I have bought other items from them and always have them checked.
I will not be sending them back this time HEWI need to face the consequences of selling fake items”
“Totally ridiculous, there is no customer support, it depends which of the office drones is doing approval, most of them often do not seem to be bothered and reject items with the most stupid auto responses. You have to remind them to send you your money as they sit forever on it, staff seems to be forever changing....
I usually only list there as an "aside" as on most other designer websites items sell faster, with HEWI you have zero customer service, zero help, a really bad website with tons of problems, yet you pay one of the highest commissions.... Naturally people charge more for their items because they take the biggest cut (for doing basically nothing)”
