HIFI Corporation Reviews

“ Still waiting for my refund from November 2023 ”

“ I bought a TV from Springfield branch and salesman told to take out extended guarantee few months later it broke it takes them time to collect each time almost plus minus 2 months it broke now forth time ND my sister having problems wid tv again more than week not picked up the manager don't want to answer his calls ND to return call the service department Kady says that she can't transfer me to manager but will give him message and he don't care to call me I had faith and as a customer read reviews about you guys was best but my situation that my sister is experiencing it is the worst and did not expect this from such a recognized company with a good reputation to do this to me the staff ND management is terrible ND don't help wid situation I want them to replace tv wid another brand or to refund me the price of tv I paid with the extended warranty I took out plz help I can't get help from your useless management team in Springfield Park wer I purchased tv ND your saleman convinced me to buy that brand ND to extend warranty ND she got grandchildren who like to watch TV each time tv goes for repair it be like 2 months for them to pickup ND repair it ND return children don't understand this to be widout tv so long each time because they don't give a loan set can u plz respond to me urgently O844791111 my number so I no wat is happening to help my sister in this situation ”

“ Bought a Russell Hobbs coffee perculator online. Got delivered yesterday and not working properly. Went to Secunda store and no stock. Have to wait 5 to 7 days for a refund. ”

“ I am putting another review for my refund now. No one is getting back to me for feedback I did send my statement as proof of payment but still no one is assisting. I was speaking to a lady called Portia Nkayi. She first asked for proof of payment and sent her the transaction and she said no she wants bank statement, gave her the statement and she never replied. Still waiting for my refund ”

“ Took another 2 weeks, they eventually collected the dishwasher, still waiting for my refund. ”

“ they even deserve a zero, i bought duvet inner they delivered a dirty item to me. I logged a call with them to take their dirt back we are now going to 4 weeks dragging to process my refund ”

“ Online sales will take your money just to inform you after nearly a week that they do not have stock. To then get your money back is impossible. They keep on ignoring requests for a refund. Still no refund received after 2 weeks of requests. ”

“ Again, a dismal and absolute fail when it comes to customer service! I purchased an item online and am still waiting after 6 days to receive it. Numerous emails to Hifi corp resulted in no response from anyone. I finally chatted online with an agent with the result that Hifi corp would investigate and get back to me in 48 hours. This is unacceptable and I have asked for a refund. I will NOT be purchasing from them again ”

“ I bought canon cartridge printer online on 28th March 2023, i phoned customer care 3 times to make a followup and they told me its out of stock after 8 days of purchase. Today mark 15 days I haven’t received the item and refund is not an option , very very bad service ”

“ Placed an order on the 17th March , order number 500584795 , to date I have not received the order , have called the call centre to cancel the order and asked for a refund , to date I have not received any confirmation of the order ”