“DO NOT USE THIS SERVICE! I ordered a bottle of vodka and gin for onboard delivery. The stewardess said it hadn’t been loaded, and that the money would be refunded. After a few weeks (ref 23745545) I contacted BA to ask when it would be refunded. It took many attempts and waits before getting in touch with a real person but none dealt with this service. Eventually someone said it was with the a
Accounts Dept, and they can’t be contacted. THE FLIGHT WAS 4 MTHS AGO”
“One month ago I booked some drinks and food online for our flight to Malaga. Although it was charged to my credit card immediately, nothing was served to us. The staff first ignored us, then my son had to leave his seat to catch one crew member to receive an answer, only after then they told us that our order wasn’t loaded on board. We weren’t even offered an alternative. Now for over three weeks I am trying to get my money back. I will never order food and drinks on this site in advance. They simply can’t operate well and their customer service is terrible.”
