“I called Historics Auctions to pay for the car I had bought at their 27/11/2021 auction. Disappointingly, the lady I spoke with could not even tell me if I could drive the car away from the auction site. In view of this, I decided to use their recommended transport firm (which was good). However, in Historics' very poorly (confusingly) drafted email, they set out the car transport cost as being £132+VAT. Upon calling the transporter, I was told that the cost would be £498. When I rang Historics to complain, I was (stroppily) informed that they had "clearly" stated (2 paragraphs before!) that the cost referred to transporting the car from the auction site to the transporter's - which was certainly not the case. (As every buyer would naturally be more interested in the cost of delivering to them, shouldn't this be set out clearly??) The lady was adamant that it was clear but, if I with numerous degrees including a higher doctorate could not link "their dots", it was simply a case of her adding insult to injury. When I requested that her manager call me, she very brusquely informed me that she was the manager - but whilst refusing to tell me who she would ask to call me, she advised me that someone would be in touch. I subsequently received an email from her colleague, to which I replied asking him to call me. He never did. This was a sadly disappointing experience and it certainly does not surprise me that Historics is not even listed in Trustpilot's list of car auctioneers. Historics seems to be staffed by poorly trained, customer unfriendly and arrogant folk who treat customers as annoying inconveniences rather than the long term assets they could be. Naturally, this is the last time I shall be buying anything through them, particularly as their (far superior) competitors provide much better customer service. And in this age of relevant differentiation, customer experience is almost always the critical deciding factor!”
