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Anonymous  // 01/01/2019
Long story short, as the full review is on Google Maps.

I am not local to Sheffield but was working in the area in Nov. 2018 so decided to visit the store and decided to purchase a luxury watch from them.

At the point of sale, they decided to withhold the service card for one year, for some reason that I can’t explain, no other dealer has done this. I was also advised at that time they’d post the card to me one year on - but now I am being told I must travel over 4 hours to come & collect it in person.

Having explained that I am not in good health & been advised by medical professionals I should not travel HLB are telling me tough it’s policy as is non-negotiable - you want the card you come and get it yourself

They won’t even allow me to send my wife or a friend on my behalf as I simply can't be there in person, it's not possible.

Terrible & cynical attitude from them in an attempt to pressure sell me more goods in person and this has left me emotionally distressed.
Posted 11 months ago is rated 1.00 based on 1 reviews