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Hobby Lobby Reviews

2.1 Rating 459 Reviews
A-
Happiness Grade
A-

Customer Service - Good

80.65%
Industry Average
Sharon T (and her crew) in the frame shop at store 694 in Titusville, FL built me 11 ea. shadow boxes. They are great. The service was excellent and so is the art. Thank you!
posted 1 week ago - Scott McDaniel
Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!!
posted 4 weeks ago - Anonymous
I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire.
posted 3 months ago - Anonymous
In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene.
posted 3 months ago - William Jackson
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
posted 3 months ago - Rebecca Blake
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
posted 3 months ago - Rebecca Blake
Their service here has gone so far down hill.
posted 4 months ago - Anonymous
Refreshing to see someone with such great customer service and willing to help.
posted 7 months ago - Laurie
Customer service is supposed to be number one.
posted 1 year ago - Anonymous
Cynthia, at the Altus, OK, location is the most amazing person, she goes above and beyond to help someone. Her customer service skills are personalized and excellent!!! She is such a blessing to that store. She has gone above and beyond to help me everytime. She needs to be recognized for her work, she is such a great asset to Hobby Lobby. :)
posted 1 year ago - Emily Nicole Smith