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Hobby Lobby Reviews

2.1 Rating 438 Reviews
A-
Happiness Grade
A-

Customer Service - Good

80.00%
Industry Average
I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire.
posted 3 weeks ago - Anonymous
In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene.
posted 1 month ago - William Jackson
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
posted 1 month ago - Rebecca Blake
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
posted 1 month ago - Rebecca Blake
Their service here has gone so far down hill.
posted 1 month ago - Anonymous
Refreshing to see someone with such great customer service and willing to help.
posted 4 months ago - Laurie
Customer service is supposed to be number one.
posted 9 months ago - Anonymous
Cynthia, at the Altus, OK, location is the most amazing person, she goes above and beyond to help someone. Her customer service skills are personalized and excellent!!! She is such a blessing to that store. She has gone above and beyond to help me everytime. She needs to be recognized for her work, she is such a great asset to Hobby Lobby. :)
posted 1 year ago - Emily Nicole Smith
That kind of customer service is just wonderful and why I love shopping this store.
posted 1 year ago - Kate Anderson
SHEILA at your FAIR LAKES STORE This employee at your store should be commended on her outstanding customer service Called store to check on laminating paper and Sheila went above and beyond to give me the answer Truly made my day TEN STARS FOR SHEILA
posted 1 year ago - KAREN B