“Disheartening, disappointing and deceitful.
I have to put 1 star as there is no option for 0! I have come to write my review here as I do not believe “shop admin” will post my review on their page. I found the service disheartening , disappointing and deceiving ! Took order of two rings and money , no communication , when chased on date given for dispatch - was informed there was a delay - up to two weeks, no courtesy of letting me know. ( disheartening ) I just had a woe me, small business, busy goldsmith story. But when I pushed for information at what stage my order was and maybe to cancel my order - my rings were dispatched the very next day. ( deceitful ) Both rings arrived slightly big, I have reached back out to them to ask for advice, no response. Also - the pictures shown of the “opal” does not match with the reality - it’s just very dull, with hardly any sparkle what so ever. You have to look really closely to even realise there is a window with ashes in ! ( disappointing ) When people are ordering this jewellery, it’s obviously for a heartbreaking reason! This should of been a nice experience of receiving the item to cherish after losing a loved one, not feel that it’s been marred. They state that they take so much love and care in making - maybe they should think about taking some love and care with their customer service and communication !”
