Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t respond to messages and are not very helpful with the information that is given.”

Helpful Report

Posted 3 years ago

Mrs Dawson please kindly check your emails. We can see only one message to you in our group email account which was after your online enquiry on 31 July. The response from us on 2 August was with instructions. If however this is not sufficient, please do email the customer service team who will be happy to help you further.

Posted 3 years ago

“Im not a fan of being told that the holiday price is a certain amount to then be called up and told that the price has changed (Always more expensive of course). would not use this company again or recommend”

Helpful Report

Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to cost changes or availability before confirmation, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the alternative offers. A pre-authorisation only is held, and released immediately if no booking is confirmed. We regret that we have been unable to assist you in this instance.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews