Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam was very helpful, pleasant and courteous and offered me a deal on n my holiday.”

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Posted 1 year ago

“Martin was very helpful and polite when helping us book our holiday”

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Posted 1 year ago

“After a shaky start with having to renegotiate the price and trouble with actually paying the deposit. Ann the agent was very good. But will wait and see how the holiday goes before an in depth review.”

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Posted 1 year ago

“Decent company and Good service from Edward.”

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Posted 1 year ago

“I am pleased with holiday gem rep called sam answered all my questions in a professional manner thank you”

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Posted 1 year ago

“Thanks to Stuart for completing our booking this morning slightly miffed that it had gone up £120 from last night but still feel we have a good deal.”

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Posted 1 year ago

“Sam was great in resolving the minor issue of a price change. Sam was polite and efficient over the phone”

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Posted 1 year ago

“Prompt and friendly service from Martin. Thanks”

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Posted 1 year ago

“Had a few problems initially, but Sam was very patient with me and helped me sort out the holiday.”

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Posted 1 year ago

“The website is clear and allowed me to browse for good value holiday deals. An attractive package to Turkey was available and a good flight was chosen. When confirming the deal by phone, unfortunately it was necessary to pay an extra £41 because the room had to be rebooked. However the overall cost still seemed reasonable. Over the phone the staff were very professional and well organized. The email correspondence was also very clear with package details that could be printed out. Martin, the agent, was helpful focussing on the important travel instructions to follow. There is a telephone customer services number that is available 7 days a week. I got through promptly and it was a local rate line. They can also offer support via email.”

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Posted 1 year ago

“Had a card payment problem, Sam was very helpful.”

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Posted 1 year ago

“Polite, understanding and helpful.”

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Posted 1 year ago

“Sam was very friendly and helpful with my booking. She is going to request a sea view room as I wasn't happy with being told the holiday going to cost me over £90 extra than what I paid for.”

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Posted 1 year ago

“We had a small problem but it was quickly sorted out.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Martin was very helpful in reorganising part of the holiday”

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Posted 1 year ago

“Martin was very helpful in getting us our holiday we wanted .thankyou”

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Posted 1 year ago

“Just received a confirmation call from Stuart who explained everything clearly in a friendly and polite manner.”

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Posted 1 year ago

“Overall all very happy although was disappointed that the room we thought we had reserved was gone which then affected the price and outcome of our overall booking. Martin however called and did his upmost to help with the situation and resolve as much as he was able - great help”

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Posted 1 year ago

“Very good service from Stuart, he was friendly chatty and did everything he could to get my holiday sorted and for a good price. The only downside is waiting a day for the holiday to be confirmed.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,797 reviews