Homecolours Reviews

Name: Homecolours
Rating: 4.85

4.9 Rating 1,045 Reviews

97 %

of reviewers recommend Homecolours

4.9

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01889 578457

Email:

customerteam@homecolours.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2HS

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Homecolours 5 star review on 12th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no problem with the delivery service BUT, I have asked for a vat invoice twice now anD still have no reply”

Helpful Report

Posted 2 years ago

“Disappointed box of gift item damaged. It is for a birthday gift. Box packed in perfect on delivery. Obviously damaged before it was packed.”

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Posted 3 years ago

“The customer service is very friendly and fast. I would give 5 stars. But I ordered sth for a friend and they didn’t receive the parcel and sending it again costs me now 14pounds again (processing & parcel fee). This is way to expensive in my opinion. Therefore only 3 stars. The processing fee shouldn’t costs anything.”

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Posted 3 years ago

“Sorry i don’t know what item i purchased from you????”

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Posted 3 years ago

“Product excellent at competitive price, more than happy with communication and delivery however very disappointed at the amount of wasted paper and oversized box in which it was sent, someone should review this packaging issue.”

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Posted 4 years ago

“Product took longer than expected to arrive and when it did there were some parts missing. Homecolours were very helpful and spoke to supplier to get part sent to us directly. However it’s been over a week now and nothing has been received. Very disappointed as the chair can’t be used until the parts arrive.”

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Posted 4 years ago

“Parcel delivered. BUT, was left outside by side door on a rainy day. Not too please about that but luckily nothing damaged.”

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Posted 4 years ago

“Contacted about an order problem through Instagram, item damaged on delivery. As yet no response.”

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Posted 4 years ago

“Quick delivery.”

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Posted 4 years ago

“I loved the decorations that arrived, however, one of them was damaged and whilst the issue is now finally sorted the customer service was very slow. They were polite enough but I felt more could have been done to sort the issue. That being said, the damage was not their fault and I would not hesitate buying from them again.”

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Posted 5 years ago

“Good pricing, but I found the website a little difficult to browse”

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Posted 5 years ago

“Lunch box and small containers are good and as expected Water bottle release button very hard to push down, my daughter for who the bottle was intended for is unable to use it”

Helpful Report

Posted 5 years ago

Hello and thank you for your review. We are sorry to hear that you are unable to use the bottle in which you had purchased from us. If you would like to email us with your issue, we can certainly see if we can resolve it for you. info@homecolours.com Homecolours Customer Team.

Posted 5 years ago

“Delivery was very quick which was appreciated but they sent a different colour product to what I had ordered. More care should be taken to ensure the delivery is correct before shipping.”

Helpful Report

Posted 5 years ago

Dear Paul, thank you for your review. We have checked into your order and also checked our stock and we can see the correct items were scanned into your parcel and our stock is also correct. We will direct message you however just in case we have missed something. Many thanks, Customer Team

Posted 5 years ago

“Great product but about half the size I thought it would be.”

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Posted 5 years ago

“Arrived in a good time, but was a gift for a friend and when they opened it was cracked in half.”

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Posted 5 years ago

“The samples were disappointing. I was surprised that there was no continuity in sizes to be able to make a decision on patterns and colours. The brand new products were fabulous.”

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Posted 5 years ago

Hello, many thanks for your review. We do try to send out fabric samples which are representative of the pattern repeat and the colours in the design, however the Orla Kiely designs have in some cases very wide pattern repeats which makes it quite difficult to send a representative sample which is still free of charge. If we were to charge, like some of our competitors, then this would mean we could offer larger samples but this might put customers off requesting samples, in your case I can see we sent a large number. We will review our process to see if there is a better way of us approaching the matter of fabric samples and we thank you for your feedback. Kind regards Customer Team

Posted 5 years ago

“The quality and prices of the flowers are very good. But a huge cardboard box was used to deliver them. This was unnecessary.”

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Posted 5 years ago

Homecolours is rated 4.9 based on 1,045 reviews