HomesDirect365 Reviews

3.4 Rating 483 Reviews
E
Happiness Grade
Read HomesDirect365 Reviews

About HomesDirect365:

Homes Direct 365 is based in Middlesbrough in the North East of England, specialising in stylish furniture, mirrors and lighting. We are based solely online and therefore unfortunately do not have a showroom.
Our philosophy is that your home should reflect your own individual style and aspirations. Whether dining, relaxing or sleeping, the timeless furniture designs you will see in this online store will enhance your environment to give you years of pleasure.
Our sales team are highly trained, experienced and dedicated staff who wish to look after our customers every step of the way, from any queries you may have prior to your purchase through to an excellent after sales service.
At Homes Direct 365 we're passionate that everyone should have access to high quality furniture. We're here to make your life easier; our website helps you to quickly find what you're looking for.
Our range of products includes bedroom, dining, bathroom furniture, mirrors and lighting and much much more.

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate

E

Refund - Difficult

42.65%
Industry Average
I notified them, they said they would send a replacement, I insisted I wanted a refund.
posted 3 years ago - Ms C
I have asked for my refund via emails several times and haven’t had any reply.
posted 3 years ago - Anonymous
I called back to which her tone changed and she said they would issue the refund in 10 working days.
posted 3 years ago - Marwa
Just a warning to all customers who return any goods please track your parcel . There does not appear to be a returns policy for this company ( rather worrying)& my parcel appears to have disappeared into the abis . No tracking = no refund . Be warned . Gave 2 stars as the item returned was quite nice but just too large .
posted 3 years ago - Anonymous
Both chests have now been collected and returned and STILL NO REFUND.
posted 3 years ago - Fran
I did this and requested a refund and when they eventually replied they said they would offer me £35 and some paint and I should re-hinge the mirror myself.
posted 3 years ago - Anonymous
Ordered 2 items. Arrived damaged took weeks and weeks to pick them up (which they arranged). Then Awaited over a month for a refund only to say 1 was returned!! claiming through charge back. dont even consider them!!
posted 3 years ago - Paul Boulton
They agreed to give us a refund(eventually) on 08/12 but this was never forthcoming so we raised with PayPal and reported them to actionfraud.
posted 3 years ago - Anonymous
Utterly appalling. I ordered an item in June 2020. End November nothing has been delivered, and the company refuses to even acknowledge my requests for a refund. This is daylight robbery. Please avoid them.
posted 3 years ago - Anonymous
waited over 6 months for my goods now been told another 3 months what a joke got a refund why don’t you get told when you order your goods especially paying in advance won’t be ordering again
posted 3 years ago - Sue