Horse Health Reviews

Name: Horse Health
Rating: 4.33

4.3 Rating 6 Reviews

83 %

of reviewers recommend Horse Health

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4.3

Based on 6 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Horse Health took full payment for my order but failed to supply a pair of gloves with no refund or explanation offered. After 2 weeks I contacted them to ask if they would either supply the gloves or refund them, I was assured they would be in stock within a few days and shipped to me. 5 days later I get an email to say the gloves are now £13.50 more expensive as they are a new version so I’ll have to pay the difference! I thought this was really unfair as I’d waited so long and had to chase them up etc so I decided not to pay the extra and asked for a refund. Horse Health assured me on 16th December that they were sorry for the inconvenience and a refund would be issued. On 2nd January I had to contact Horse Health yet again as no refund had been issued. At this point I was told attempts had been made to refund me but they couldn’t access my PayPal account which I find really hard to believe, particularly as nobody had tried to contact me to try to sort the problem out. Funnily enough as soon as I mentioned leaving a bad review my refund was processed. I won’t be buying anything from Horse Health again and would advise others to steer clear!”

Helpful Report

Posted 4 years ago

Horse Health is rated 4.3 based on 6 reviews