“I have been a loyal customer for several years the last order that I placed with HotVapes was delivered but on the same day I placed a order with Big Hart for CBD and it has not even been shipped. No one will call me back or answer emails. The order #1003 was $75 and not only has it not shipped but they kept my payment. Can you help me get this fixed.”
“I have written to this company twice and I never got a response. I have made about 4 or 5 purchases from this company and the product is the best but I gotta give u a zero for customer service. I ordered from you on April 2nd my order was not shipped until the 6th but I was charged 7$ to receive the package in 1 to 3 days and it has been 6 days.”
“im trying to place an order for my business and i can not reach anyone. its very frustrating when u have customers who really like ur product and im unable to get it”
Posted 1 year ago
Hi, I'm so sorry about that. Just sent you an email and we'll get you set up!
“Ordered this for my wife as she is in dire need of a boost for work, On April 29th.Was charged 23$ altogether and the shipment never arrived. Tracking indicated it just disappeared. Called the store and left email message was supposed to receive package on thursday may 3rd. Got a call back may 7th for a reshipment and I asked for a complimentary coupon for the inconvenience. Was told that I would get another tracking number for the new reshipment. Did not receive a new email with tracking info. I Emailed after receiving a coupon off next purchase that I never got a new tracking number. As a first time purchase it is not looking good as it seems as the new shipment was never sent. I feel kinda robbed and usually as a courtesy when somthing like this happens it would be offered by the owner of operations in the store that would give you a complimentary item or coupon. I'm still upset that I haven't received this product and was looking for a grounded place to purchase vitamin b12 as it was a need rather than a want. Still no info as of today may 8th 2018 and no package.
Daniel Abbott”
“I had a groupon to use and wanted to apply it to a sale. Even . the guy on the phone was also very rude and didn't even apologize. Not the usual great service!”
