“They wouldn't cover a warranty claim on my bar cabinet. I received the following e-mail reply - We’re sorry the door alignment issue has persisted. Unfortunately, your cabinet was manufactured and sold under Howard Miller’s previous ownership, has been discontinued, and is no longer covered under warranty. We’re unable to provide repairs or replacement parts.”
“I received my Howard Miller grandfather clock yesterday. It is more beautiful than I imagined. It is perfectly crafted and adds a dimension of elegance to my home. It far exceeds any other clock I’ve ever seen. The cabinetry is flawless and compliments the working parts of the clock. I definitely recommend buying a Howard Miller clock for your home or for an investment before they are gone.”
“Such an amazing product - I just wish there was more support in terms of service. Our twenty year old clock is great but it needs a tune up. Where can I turn for help?”
“Do not order from this company. I waited almost 2 months for my 3 china cabinets to be delivered. The company couldn't 'figure out how to fit them in their truck'!! Finally threatened to call the BBB and they were delivered in three days. (which was today) Missing some pieces that hold in the shelves. When trying to contact the company via chat, phone, and submitting a ticket, I always got the same person "jasmine". Miss Jasmine refused to let me speak with a supervisor or anyone in the company besides her! I will never do business with a company like this again! DON'T DO IT!!”
“Purchased an expensive large "White" Howard Miller Wall Clock from Dania Furniture. The face of the clock turned yellow. Howard Miller was unwilling to replace the defective clock as they said we were over the year warranty. An expensive item you hang on your wall should be covered for inherent defects longer than a year. Poor customer service at this company.”
