“I paid £19.99 for an HPI check on a vehicle I wanted to purchase. The results came back clear of any accident damage so I proceeded to purchase the vehicle.
I went to sell it to “webuyanycar” and they advised me that it was a CAT N write off. When I showed them that I had completed an HPI check they printed me a copy of their report and in fact it was a CAT N.
I contacted HPI to ask for the money that I paid for the car but they refused my request and after an internal appeal they still didn’t accept liability. This has left me out of pocket.
Their negligence and total disregard for their customer has prompted me into writing this negative feedback.
I want anyone who considers purchasing an HPI check to reconsider using this useless company because they will take your money, give you incorrect information and then blame you for purchasing the vehicle.
Avoid at all costs, they should not be trading.
AVOID AVOID AVOID”
“Total Scam. Avoid this at all costs and chose a serious provider for your data check, such as Experian. I have put in all the correct requested information and HPI check insisted to say that the data did not match. The dealer showed me the information he was providing was correct (V5 registration document issue date) directly through the DVLA online tax check, which then made me sure that everything was OK and that the documents were all legit. I then went ahead and purchased the car. Later I called HPI check to question why was their database not correct and telling me the info I had input was incorrect. They immediately agreed that the information I was providing was indeed correct and updated their system to include the correct information (as their database was incorrect), however, I was informed that my warranty was void as I had purchased before correcting it in their database? Seriously ?My fault ? Even though I was able to check this directly with the DVLA? They are scammers (with an outdated database) who don't care about customer satisfaction and just want to take your money and run. I'm happy I just went for a single check and not the discounted 3 checks option they provide as I will surely never ever be doing any business with such a Dodgy company, ever again. In the end the blame was on me for their outdated database. Customer Service just couldn't care less. The dealer I got the car from used Experian and the information was all updated and correct. Highly recommend all other customers to stay away from this company!”
