Name: Hqhair
Address: -, - -, Cheshire
Rating: 1.57

“Incorrect Items Twice: On the first of April 2023, I ordered the ELEMIS SUPERFOOD pack (3 products). I received the package few days later. They sent me the incorrect products, what made me go to the Post Office in working hours in order to return the products. They attempt to send them to me for the second time and to my surprise, they sent me the same incorrect items. I could not believe it. They confirmed that they will refund the cost of the postages as they were the ones sending the incorrect products. I received the first refund for the postage in April, however, the amount for the second postage for returning the incorrect items received, has not been paid. I have been dealing with this issue since April, and I believe I have been extremely patience. I have never expected to experience this appalling service. They have been providing the same canned responses confirming the amount paid sending back the incorrect products for the second time was already sent on the 17th of July 2023. After requesting new payment methods, today 6th of September, they confirmed to me the below information: Thank you for getting in touch regarding order. I am very sorry for the issues on this order, I have spoken to our finance team and unfortunately we are unable to issue a refund for the postage fees any further. So, they have been lying to me all the way along.”

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Posted 1 year ago

“Very BAD company!!! I ordered hair dye, the tracking number does not work, they do not answer the message in customer support. Never order from them!!!”

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Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY!!!!! Website states delivery 2-3 days (you pay for delivery). Still no sign of order after 3 weeks. Refund denied. Apparently company doesn't refund until after 30 days, by which time I would have moved house”

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Posted 2 years ago

“I would never ever buy nor recommend HQHAIR. I bought 6 sets of shampoo back in Feb 2021. First two orders got stuck at the warehouse. They told me the sets were out of stock and couple days later I got an email saying my order has shipped. And TODAY MAY 2021, (yes, I have waited my order for few months, how patience I was) I only got 1 Set from my order????????? I ordered 6 sets I paid for 6 sets. I only received 1 set and the customer service told me that apparently I didn’t want to wait so you have canceled 5 sets of my order without advancing the customer. Most importantly without refunding me the money. Did not give me my money until I asked. This is FRAUD!!!!”

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Posted 3 years ago

“I ordered 2 products, the day after it said they were out of stock. So i waited 2 weeks now and they are still out of stock... I don't think I'm ever going to see these products. The customer service gives shitty replies, they say I just have to wait. I asked for a refund because it was a lot of money, but I will not get my money back. :(”

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Posted 3 years ago

“Very bad company, shipping took a long time to delivery, and customer service is bad in dealing with the solution of the problem, and after a long wait I got the shipment damaged.”

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Posted 4 years ago

“Exactly as others have said. This company cheats. No product - ordered six weeks ago, no tracking - stupid form that fails to load - no valid response. Thank goodness I paid by PayPal and can open a dispute. Don’t buy from them!!”

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Posted 4 years ago

“I placed an order with HQ Hair over a month ago and have yet to recieve it. I notified customer service about the order, and recieved an email saying that they would investigate. If you are thinking about ordering from this company "BEWARE" they are ripping people off. You will not receive your order nor will your money be refunded.”

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Posted 4 years ago

“Scam site - Fake products - no customer service - poor resolution (if any). I DO NOT BELIEVE ANY POSITIVE REVIEWS ARE GENUINE, AS THIS IS NOT MY EXPERIENCE OR MANY OTHERS! BUYER BEWARE!”

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Posted 4 years ago

“Order not received - still awaiting a refund or delivery three months later. The document you have to submit to them regarding the lost delivery cannot be uploaded and all uploads 'fail'. They have created this system for themselves to keep your money - I think it is a scam ad I am going to report this to trading standards.”

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Posted 4 years ago

“Honestly I was afraid after I read so many bad reviews about HQhair and probably I wouldn’t place order, but luckily I did it I was anxious and try to trace my order. I put it on 15.05 and today 21.05 I receive it in perfect condition exactly what I ordered according to my experience I can recommend HQhair as a trustworthy place to shop for hair products in these hard times.”

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Posted 4 years ago

“Excellent customer service and swift delivery! I don't know what these previous customers are on about, as I'll definitely recommend this company to anyone and be returning myself!”

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Posted 4 years ago

“COMPANY IS REALLY BAD! I MADE AN ORDER AND ONCE I RECEIVED IT THE WHOLE OF THE CONTAINS HAD LEAKED OUT OF THE BOTTLES AND HAD LEFT THE BOTTLES EMPTY. TRIED TO GET A REFUND FROM THEM AS THIS IS CLEARLY THEIR FAULT, NOT MINE - BUT SEEMS TO BE AN IMPOSSIBLE MISSION WITH NO RESOLUTION BEING OFFERED? CUSTOMER SERVICE IS UNBELIEVABLY UNHELPFUL - NEVER SEEN ANYTHING LIKE IT. WILL NEVER ORDER FROM THEM AGAIN NOR RECOMMEND THEM TO ANYONE!!!”

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Posted 4 years ago

“AVOID AVOID AVOID AVOID AVOID The way they treat you is disgusting, refuse to take a complaint 7 days after payment still no dispatch so I asked for refund because they state (and obviously they are lying) they will definitely dispatch within 24 hrs and they refuse to give my money back I want a refund and they refuse go to Trusted companies NOT THESE THIEVES AND LIERS AND ABUSIVE people stay well away from this company they treat you like dirt, very aggressive and intimidating all I want is the money back now they refuse sending goods and money and you can't do a thing because you CAN'T CALL them all of the good reviews I can say for certain they are fake, but please ignore this review if you want to get oppressed and shirt taken from your back Happy shopping with hq hair”

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Posted 4 years ago

“AVOID AVOID AVOID AVOID AVOID The way they treat you is disgusting, refuse to take a complaint 7 days after payment still no dispatch so I asked for refund because they state (and obviously they are lying) they will definitely dispatch within 24 hrs and they refuse to give my money back I want a refund and they refuse go to Trusted companies NOT THESE THIEVES AND LIERS AND ABUSIVE people stay well away from this company they treat you like dirt, very aggressive and intimidating all I want is the money back now they refuse sending goods and money and you can't do a thing because you CAN'T CALL them all of the good reviews I can say for certain they are fake, but please ignore this review if you want to get oppressed and shirt taken from your back Happy shopping with hq hair”

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Posted 4 years ago

“terrible customer service.. scam website! do not purchase with them! its been 3 months still not receiving my product nor refund!”

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Posted 4 years ago

“Purchased a Parlux hairdryer with a 12 month warrenty. It broke within 9 months. They sent me literally around the globe to a countless number of companies to try replace my hairdryer which by law only hq hair are accountable for the replacement as they are a recognised seller for the brand. The responsibility is in their hands. I have received the worst experience I've ever had with their customer service. Very missleading and unhelpful trying to sort out an ongoing issue from over 5 months ago. Still no answer... Do not rexommend.”

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Posted 5 years ago

“Placed an order, took my money, never sent the item! Now trying to fight for a refund or better still for them to just actually send the item I orders! Terrible”

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Posted 5 years ago

“Bought a product waited for more than 2 months.... And they still refused to refund until now. Worest online experience ever”

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Posted 5 years ago

“I was overcharged and contact them four times through their message center. All four agents replied but didn't answer my questions directly. They avoided to tell the customer the truth about the transaction and tried to cover up their mistakes. I was furious the last time I used the online chat with Agent Macey. 1) She said my products was in the exclusion list, then she sent a link. But the brand was not on that list. 2) She said I needed to address the overcharge problem on the day I purchase the products, not now. I asked her to show me this policy. She shut down the chat window without solving the problem! So rude and dishonest! 3) Then I tried another Agent Hollie, I guess as I showed her my order number, she used the automatic message, something like I'm still in line waiting. if I didn't response, she'll close the window. I replied back every time I saw it. But she didn't reply and close the window as well. Warning: Never buy anything from it. There are better websites out there.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Hqhair Reviews