HSBC Employee have a Customer Happiness Grade of B-. Customers love their customer service and refunds but are unhappy with their returns process.
“
I was made to invest $100,000 with high hopes of getting 30% returns.
”
- Naeen Masih
“
was friendly & helpful but had either not been told about the reason behind the telephone banking delay or was so stressed he forgot saying high volume of calls due to returning tax returns.
”
- James Thomas Smith
“
They helped refund me for the unknown charges even though it was partially my fault for not moving my address on the actual policy (which I had thought would email me).
”
- Roxi
“
He went beyond what was required in making a phone call on my behalf and cutting through the impersonal service to resolve the complications.
”
- Sarah Long
“
★★★★★ Exceptional Service from Lila at HSBC Ilford
I recently visited the HSBC branch in Ilford and was assisted by Lila, one of their bank advisors.
”
- Anonymous
“
I would like to express my sincere appreciation for the outstanding service provided by Wendy at HSBC Bradford Market Street.
”
- Oluwaseyi
