Deliveroo Reviews

“ The chat bot simply said 'we have taken everything into account and on this occasion cannot issue credit or a refund', no rationale behind that decision, just a 'no'. ”

“ They never solved the problem and didn’t even refund me for the carrot juice. ”

“ Very bad business model. And now even if you pay for delivero plus gold you have to pay as much as 3.99 for delivery anyway. It was not like that before. And last time I asked for a refund for valid reasons it was not given. Totally worthless!! ”

“ Not very happy with Deliveroo because I only got half my order i told them they said I was getting a refund but I never did they kept also saying I weren't gonna get a refund. I wouldn't recommend to anyone ”

“ Not a company to be trusted. They had a website glitch, sent me duplicate orders then misdirected me to ‘fraud’ when I tried to send them back. Now stating they wont refund me as both orders were delivered. Very dodgy and much better competitors out there now. ”

“ I had nearly £10 of food missing from my order and Deliveroo refused to refund, they said I had too many claims on my account but I dont see why I should suffer if items are missing, I have deleted my Deliveroo account, customer service is awful. ”

“ After multiple calls, Deliveroo begrudgingly agreed to refund the pizza cost only—not the dips, delivery, or tip. ”

“ After multiple calls, Deliveroo begrudgingly agreed to refund the pizza cost only—not the dips, delivery, or tip. ”

“ To top it all, when they accept to refund the order, they still keep the service fees and the rider tip. ”

“ This is a disgusting company there drive sat outside a house for 15 minutes I watched on the map when he arrived I asked why was he there for 15 minutes he said I was fixing my cousins car I refused to accept cold food the Deliveroo started threatening if I didn’t accept the food no refund he could have poisoned it but no I’m in the wrong their drivers are doing what they like and Deliveroo don’t care don’t use them let’s make this arrogant company collapse ”