Deliveroo Reviews

“ After multiple calls, Deliveroo begrudgingly agreed to refund the pizza cost only—not the dips, delivery, or tip. ”

“ After multiple calls, Deliveroo begrudgingly agreed to refund the pizza cost only—not the dips, delivery, or tip. ”

“ To top it all, when they accept to refund the order, they still keep the service fees and the rider tip. ”

“ This is a disgusting company there drive sat outside a house for 15 minutes I watched on the map when he arrived I asked why was he there for 15 minutes he said I was fixing my cousins car I refused to accept cold food the Deliveroo started threatening if I didn’t accept the food no refund he could have poisoned it but no I’m in the wrong their drivers are doing what they like and Deliveroo don’t care don’t use them let’s make this arrogant company collapse ”

“ At this point Raymond said he could give me a credit or refund for the order which was £2 short of the total. ”

“ Under UK law, specifically the Consumer Rights Act 2015, you have a right to a refund or other remedy if your fast food delivery is late to the point of being cold/unfit for purpose, or of poor quality. ”

“ For almost a month I’ve been chasing them for a refund. ”

“ Today I ordered food - as the delivery time was showing as 45 minutes and I was in a hurry, I paid the 'priority delivery charge', and guess what - the food was delivered after three quarters of an hour!! I asked customer services for a refund of the priority charge, and of course they won't - because according to them the food was delivered on time!! Well done Deliveroo, you lost one more customer. ”

“ SHOCKING BEWARE They delivered and charged for a double order that was exactly the same and refused to take back or refund us. ”

“ Deliveroo’s customer service seems more interested in protecting their refund limits than actually helping customers. ”