Deliveroo Reviews

“ Don’t use this delivery service. If they don’t deliver your food, they won’t give you a refund and you’ll pay for nothing. Height of cynical capitalism. ‘Sorry we have reviewed your complaint and cannot offer any compensation’. No explanation, despite the photos that I sent in. I’m not even asking for compensation I’m just asking not to pay for something I didn’t receive! Delete deleted their app. ”

“ I placed an order and never received the food, yet Deliveroo Ireland still refused to issue a refund. ”

“ My order was picked up and then the driver picked up another order and delivered that firstly by the time I received my order it was cold complained and got told they’re applying for partial refund when all the food was binned and went elsewhere for delivery will never use Deliveroo again totally spoiled a birthday treat ”

“ All I requested was a refund for the drink. ”

“ No refund from Deliveroo Deleted my account They’re more than happy to take money but won’t cover cost of spoiled food down to either their drivers’ incompetence or an issue with how they prioritise and distribute orders. ”

“ Ordered a Burger King and when it arrived it was stone cold and hard. I asked for a refund and was offered a refund for 40p, it’s an absolute insult. ”

“ The driver stole the produce, lied and said he delivered it, we caught him on CCTV, couldn't speak a word of English. absolutely disgusting. Deliveroo refused to refund me until I told them we had CCTV. ”

“ Absolutely disgraceful company, do not let you cancel order at any time, do not refund when drivers deliver food ,cold,half an order,and drinks spilled ,AVOID ”

“ I had not realised that I had paid by Pay Pal and when the driver arrived I gave him38 pounds the order was 32,88 i told him to keep the change he never told me it was already paid for it and when I realised I contacted the company and gave them all the details and after e mails back and forth they told me they would not refund I was shocked at their lack of empathy and I would never buy from them ever again ”

“ When I then spoke to 2 of your customer representative to request the refund of that particular dish (NOT EVEN THE FULL ORDER), I was told that there was NOTHING that could be done (no refund and no compensation), even though the customer representatives CONFIRMED that the mistake had been on Deliveroo's side, during that first phone call. ”