John Glen Garage Doors Reviews

Name: John Glen Garage Doors
Address: John Glen InstallationsGlen HousePhoenix WayGarngoch Ind EstGorseinonSwansea, Swansea
Rating: 4.60

4.6 Rating 81 Reviews

90 %

of reviewers recommend John Glen Garage Doors

Company Reviews

Questions

Metrics

4.6

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

07967554702

Email:

ricky@johnglen.com

Location:

John Glen InstallationsGlen HousePhoenix WayGarngoch Ind EstGorseinonSwansea
Swansea
SA4 9WF

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality item with good after service.”

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Posted 6 years ago

“Very efficient. Door looks superb. Made a huge difference to the aesthetics of the house. Would definitely recommend.”

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Posted 6 years ago

“Excellent Service after calling them out on an emergency. Responded extremely quickly.”

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Posted 6 years ago

“Good workmanship at a good price.”

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Posted 6 years ago

“Very pleased with the overall professional service of this company. Excellent and frequent communication coupled with good workmanship.”

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Posted 6 years ago

“Needed them urgently to repair garage door at shot notice and they were there within 10 minutes and problem solved”

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Posted 6 years ago

“Supplied and fitted new cables and lock”

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Posted 6 years ago

“Fast and professional service for my automatic doors (fitted by another company). Very helpful staff in office and tradesmen who carried out work”

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Posted 6 years ago

“The guys were efficient but also very helpful in their advice on maintenance of the door.”

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Posted 6 years ago

“Excellent service from John Glen Garage Door. Very professional fitting team, nothing was too much trouble for them. Really happy with Garage door insulation. I would highly recommend them.”

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Posted 6 years ago

“I crashed the car into the door!! John Glen came out promptly to inspect my door & repair it! They were friendly & approachable & professional. My door is like new! Thanks John Glen - I would fully recommend this Company!”

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Posted 6 years ago

“Great service from everyone from the office staff ,John and the men that fitted my door. The door looks amazing”

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Posted 6 years ago

“Easy to book a visit, good service and communication, fast and effective repair”

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Posted 6 years ago

“Update on the review where I gave 1*. John Glen have now sorted my mothers garage door, and replaced it with one that does not have protruding brackets. This is a much better solution, and should have been fitted the first time. After all the delays and waiting they did a good job on the replacement and fitted something to block the draft under the door. The only thing that was not finished was the inside wall, but they don't do any finishing to the wall around what they install. If this had been the original replacement, and there had not been so much hassle getting it resolved, the score would have been even higher. Thanks John Glen for sorting out in the end!”

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Posted 5 years ago

“If no stars were possible. Went to John glen garage doors on Saturday, with a problem with a garage door. Agreed a price with Andrew for the repair. I rang up on Wednesday to see if there was any news when the job would be carried out. Only to be told some one would call back, but no one did. I decided to go back to the showroom to be met by some so called account manager to say he can’t do it for the price I was told by Andrew. I asked if I could speak to Andrew. He replies you can deal with me I’m number 2. I would not recommend this company to anyone. The customer service is shocking.”

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Posted 1 year ago

“I had a new motor fitted less than 12 months ago. I have had trouble closing the door for a few months. I phoned the company, and they told me that it needs to be reset and there would be a call out charge. I am disappointed considering the motor cost £375”

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Posted 2 years ago

“Having visited their well laid out showroom, the personal service provided by Andrew was excellent, followed by a costed quotation with options. A manufacturer delay unfortunately followed and meant an extended delivery date. However the garage doors and subsequently rear personnel door were fitted very well and finished perfectly by Barry and Steve.. Their customer skills were excellent, and your team is a credit to your company Mr Glen. I would fully endorse this business..”

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Posted 3 years ago

“After looking at the door and explaining there was a need for an electrician was told to contact them when the electrician was due and they would send someone out to open the garage door to allow access for the electrician, when contacting them as advised was then told they had no one available to open the door as there was only one team working. Poor costumer service and worse communication.”

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Posted 3 years ago

“If I could give 0 I would. We phoned for an appointment for a replacement lock. The lady made an appointment and quoted a fixed price. When the engineer called he didn't have the right part although I had quoted the make etc. during my call. Then a 2nd engineer called and gave us a different price completed. I ended up talking to John Glen who was rude on the phone blaming the lady who had taken the original call who 'no longer worked there'. In the end we sourced the part elsewhere at a much lower price.”

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Posted 4 years ago

“Have previously used them twice over the years and theyve been fine, but this last month has been very poor contact trying to get them to phone back with a price for a repair. I've had to chase up numerous Tel calls, then they Failed to turn up the day booked, saying we were not booked in, although we booked date 2weeks in advance. Saying the person who made the booking wasn't working for company anymore and computer system was down for the morning. Now 2 weeks on they have Failed to return a call clarifying if they had even ordered our part. A month on still waiting for them to call. Very poor customer service. Won't be using them again. Poor. June 2019.”

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Posted 4 years ago

John Glen Garage Doors is rated 4.6 based on 81 reviews