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Starwood Pet Travel Reviews

4.9 Rating 3,978 Reviews
B
Happiness Grade
B

Delivery - Fast

75.00%
Industry Average
I don’t think that my words can describe how I feel about Starwood! From the questions about … what if .. I will move over seas.. and how can you help me, move my two cats ? To actually, happening! The agent, Kirsty, the entire company truly cares about the whole process!! I moved from USA to Sweden, from the initial email to the delivery of our furballs! It was nothing but keeping us updated!!! I absolutely!!!!!!! Recommand this team !!!
posted 1 year ago - Eva Bender
The quote I received from Starwood Pet Travel was slightly higher than the other international pet transportation companies that I contacted, but the service offerings from Starwood, including door to door pickup and delivery, were far superior to all of the other companies.
posted 1 year ago - Kim Streit
However, Sage held firm with my cats' appointment times and working behind the scenes to get a FedEx overnight delivery of the health certificates.
posted 2 years ago - Henry N
We were very pleased to have timely updates and perfect delivery of our puppy by Tim.
posted 3 years ago - Sherwood Sterling
I didn't want to use the service as it was only a 30 minute drive to pick him up, but when Puppy Serve upgraded my service to include the Pet Cab delivery, I am glad he was handled by such a wonderful service and knowledgeably capable staff.
posted 3 years ago - Jessica Haack
I was very impressed with the timelines of the delivery of my new puppy
posted 3 years ago - Ryan Blum
She explained everything I needed to know about our puppy delivery, took our photo with our new family member, and made sure we had no questions or concerns.
posted 3 years ago - Berkeley Burch-Martinez
We were very pleased with the service. We were notified when we can expect delivery of our pet and was delivered in the time frame given.
posted 3 years ago - Larry Moore
Can’t thank you all enough! One piece of feedback I would share is maybe consider sending a follow up text to the phone call the day prior regarding delivery time and confirmation of address.
posted 3 years ago - Kali Lauhon
We took delivery of the puppy late Saturday afternoon. Service was excellent.
posted 3 years ago - Jeff Lewis