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Starwood Pet Travel Reviews

4.9 Rating 3,978 Reviews
A
Happiness Grade
A

Customer Service - Good

90.91%
Industry Average
I used Starwood Pet Travel to relocate my dog internationally and was genuinely impressed. From the first call to landing day, the team kept me updated, handled all the paperwork, and made sure my pup arrived safe and comfortable. Couldn’t have asked for better service.
posted 1 month ago - Emily Davis
Incredible experience using this service. Everything was truly 'hands free' as Starwood took care of all the heavy lifting. Each point of contact was detailed, communicative, and readily available for any and all questions. Our dog arrived to her final destination happy with signs of being well taken care of. My only regret is not hiring Starwood sooner.
posted 9 months ago - Bun
Starwood Pet Travel has been the smoothest company to work with from beginning to end. Great communication and incredible customer service. We HIGHLY recommend!
posted 11 months ago - Kaiulani And Kelly Teague
So happy with Starwood's service in moving my 2 cats from Houston, TX to Madrid, Spain! Kirsty was very communicative throughout the entire process and was quick to answer my questions and concerns and everything went smoothly with Starwood working with my vet to get their health certificates in time.
posted 1 year ago - Morgan M.
The quote I received from Starwood Pet Travel was slightly higher than the other international pet transportation companies that I contacted, but the service offerings from Starwood, including door to door pickup and delivery, were far superior to all of the other companies.
posted 1 year ago - Kim Streit
The process to bring a dog from America to Australia is complicated and time consuming. I was so thrilled with the service that we received from Starwood. Molly was always so responsive and helpful. I was so glad that she was there to make sure every box was ticked and nothing left to chance. Our beautiful dog Misty arrived safe and sound in Melbourne last week, she was happy and healthy and thrilled to be home!
posted 1 year ago - Cate
A tried and true element of operating a business is providing exceptional service, and Starwood Pet Travel exemplifies this.
posted 2 years ago - Henry N
Great service and team. Our Golden Retriever Wally traveled to Italy and then back to the US after an extended stay. Arrived happy and healthy both times.
posted 2 years ago - Shaun Flynn
Sarah and the team were absolutely amazing, kept me informed and sent pictures of my baby. Outstanding service from a team that genuinely care about how you are feeling and about the animals . Joey was safely reunited and hopefully will never have to leave me again but if he did - Starwood would be my only choice. Thank you all
posted 3 years ago - Dawn
Overall experience with My Pet Cab was very good. My puppy arrived on time within the timeframe given. He was not stressed. The team was very gentle with him and cleaned his kennel once he arrived. They were very personable and friendly. I would use My Pet Cab again and would recommend this service to others.
posted 3 years ago - Anonymous