Hi there,
Thank you for taking the time to leave us a brilliant review! I will pass on the positive comments to Ian, he will really appreciate it.
All the best,
Jessica Frostick
Client Experience Team
“Citations Legal and HR advisors are always on hand to give advice and follow your queries through. Outsourcing the HR to Citation has taken a lot of stress and headaches from our staff.”
Hi Colette,
Thank you for taking the time to share your positive experience with Citation I am thrilled to hear that our advisors have been able to provide you with expert advice and support, and that outsourcing your HR to us has been a great relief for your staff.
All the best,
Jessica Frostick
Client Experience Team
Hi Eric,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
All the best,
Jessica Frostick
Client Experience Team
“Finding it a bit difficult to recommend Citation to anyone as the system is NOT intuitive despite the training.
I prefer to use the Southalls safety cloud as that is easy to use and does not require trial and error in figuring out how to use it!!”
Hi Peter,
Thank you so much for taking the time to share your feedback. I sincerely apologize for any inconvenience you may have faced with our system not being as intuitive as you had hoped, despite the training.
We truly appreciate your comments as they help us identify areas for enhancement. We understand that ease of use is a top priority for our users, and we take your feedback to heart.
I will contact our Atlas support team and ask them to get in touch, so that we can hopefully create a much better experience for you.
All the best,
Jessica Frostick
Client Experience Team
“We have used the services of Citation for almost 8 years now. As a business owner, I rely on them for all my HR and HSE requirements, along with fire risk assessments, emergency light testing & now most recently, for my ISO9001 needs. A very proactive company to deal with. We shall continue to partner with Citation on all of these needs.”
Hi Steve,
Thank you for taking the time to leave us a 5* review! We really appreciate the positive feedback.
All the best,
Jessica Frostick
Client Experience Team
“Have had a great experience with Citation with a very difficult case. All staff are very professional. My case handler was Caroline Hunt. Can’t thank her enough!”
Hi Iris,
Thank you for taking the time to leave us a 5* review! I'm really glad Caroline has been so helpful to you. I will pass on your amazing feedback to her.
All the best,
Jessica Frostick
Client Experience Team
“Terrible company, avoid at all costs. I was lead to believe a rep would be visiting my salon to walk round and point out all I needed to do health and safety wise and to assist in risk assessments. I have yet to meet anyone, their "site meetings" are all done via Microsoft teams. This was 100% not what I wad told in my initial phone call. I'm.gettign know where with trying to cancel. I'm being told they have done nothing wrong and I am now stuck in a very expensive 7 year contract and still have no idea what I'm doing health and safety wise as they aren't interested in you at all once you have signed the contract”
Hi Debbie,
Thank you for taking the time to reach out to us here on Reviews.io. I was very sorry to read that you feel this way. I have passed your information onto the relevant team, so we can look into this further.
All the best,
Jessica Frostick
Client Experience Team
Hi Stevie,
Thank you for taking the time to leave us a 5* review! We really appreciate the positive feedback.
All the best,
Jessica Frostick
Client Experience Team
Good morning,
Thank you for taking the time to leave us a 5* review, I'm glad you are happy with our service!
All the best,
Jessica Frostick
Client Experience Team
“Everytime I have spoken/dealt with Citation I have always had first rate professionalism, service and politeness, everybody has always been more than happy to help and nothing seems to be too much trouble. A great company to work with.”
Hi Darren,
Thank you for taking the time to leave us a 5* review! We really appreciate the positive feedback.
All the best,
Jessica Frostick
Client Experience Team
“From the initial call to the ongoing support and training that we have received, I can't rate Citation highly enough. All points of contact have been professional and helpful and nothing is too much trouble.”
Hi Julie,
Thank you for taking the time to leave us a 5* review, I'm glad you are happy with our service!
All the best,
Jessica Frostick
Client Experience Team
“We were with ELAS previously and now Citation have taken over the transition was very smooth and they were very helpful with everything. Great service.”
Hi Russ,
Thank you for taking the time to leave us a 5* review! We really appreciate the positive feedback. So glad to hear that your transition went well and that you are enjoying the Citation service.
All the best,
Jessica Frostick
Client Experience Team
“We often reach out to Daxa Shah with employment law queries and she responds quickly with straight forward advice and necessary templates or other information. She knows how we operate as a business and we like her no-nonsense approach.”
Hi there,
Thank you for taking the time to leave us a 5* review! I'm really glad Daxa has been so helpful to you. I will pass on your lovely feedback to her.
All the best,
Jessica Frostick
Client Experience Team
“I can honestly say that Glen was very helpful, also he was very understanding of the issues of this particular project. His report was good plus he highlighted some problems that he has advised and actions to be put in place.”
Good afternoon,
Thank you for taking the time to leave us a brilliant review. I'm really glad Glen has been so helpful, and I will pass your kind words on to him.
All the best,
Jessica Frostick
Client Experience Team
Hi Cameron,
Thank you for taking the time to leave us a brilliant review! I will pass on the positive comments to Liam, he will really appreciate it.
All the best,
Jessica Frostick
Client Experience Team
“Scott Nelson is amazing! his advice and guidance was amazing and we would definitely recommend Scott to anyone who wants to or is due to come on board with citation.”
Hi Bobby and Greg,
Thank you for taking the time to leave us a 5* review! I'm really glad Scott has been so helpful to you. I will pass on your amazing feedback to him.
All the best,
Jessica Frostick
Client Experience Team
Hi Rachel,
Thank you for your 5* feedback. Thank you for your feedback! I will pass your kind words on to Daxa.
All the best,
Jessica Frostick
Client Experience Team
