“The onboarding process was simple and it appeared Huboo could handle all of our requirements, sadly they are a joke.
It was only when they began processing our orders that the whole thing fell apart. I had serious fulfilmentfrustrations trying to fix any of the problems, these included:
Increasing the prices we had agreed in the original negotiations.
Messy billing, bills were incorrect or inconsistent.
Terrible shipment tracking, it was unavailable or broken despite being shipped on a trackable service.
Losing huge amounts of stock we sent into their warehouse.
Support tickets just piled up and very few tickets were ever resolved.
The wrong items were continually sent despite us requesting action to stop it happening.
Save your time, your money and your company by using an honest company to provide your fulfilment requirements. If you read around you will find the honest reviews of Huboos performance.”
“Their EU online portal is useless. Orders, stock and inventory do not sync up. They will not book in stock. You cannot see a clear picture of what you have. They use random P numbers so your inventory never syncs with what you have in your store. I have lost months of salaries in a repeatable black hole of doom of three people full time manually updating and syncing and following steps for it to revert back to broken. I get passed around their team members, then ghosted. I tried the UK helpdesk and that's not worked. We have orders from 8 months ago sat that they will not match up and I'm too scared to send any more stock as it will just get lost like all the rest, or the package returned as all stock sent would be sent back even when paperwork and DDP was done. All the time and investment cost hundreds of thousands and the people whose EU orders became trapped in the Brexit customs saga were messed around even more, it's ruined the experience of so many of our clients the damage to reputation is unquantifiable, and the losses to remove, remake and resend from another site is astronomical. It's been an awful experience and a complete black hole. Unless you have one or two SKUs they cannot cope. I still have hundreds of orders stuck with them and the stock for 8 months. I've had no meaningful action, and they took 4 months to find the palette delivery of the stock, which is still not checked in or assigned. I cannot quantify the losses but it's in the hundreds of thousands from the associated fall out.”
“We've just signed up with Huboo for fulfilment and we've been so please with the service so far! Getting started was easy and our business manager has been great on guiding us through the process”
