Hueseeka Reviews

Name: Hueseeka
Address: 20 Millennium Pl, Tingalpa, Queensland
Rating: 4.80

4.8 Rating 260 Reviews

95 %

of reviewers recommend Hueseeka

4.8

Based on 260 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Hueseeka 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to review the candles weeks ago, however, I am still waiting. The delay is very disappointing and I will hesitate to order more.”

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Posted 2 years ago

Hi Suzan, so sorry to hear that your order has not yet arrived. Unfortunately all freight carriers, are experiencing heavy delays at the moment. We have checked up on your order and it is scheduled, due to arrive by the end of the week. If this is not the case please contact our customer service team and one of our staff members will be in contact. So sorry again for any inconvenience that these freight delays have caused you.

Posted 2 years ago

“Never received my full order!”

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Posted 2 years ago

“Having ordered candles for my mother’s funeral & believing the written information on the website regarding express delivery (an additional $50+), the candles arrived 5 days after the funeral! Very disappointing. Please adjust your advertising if COVID restrictions are to blame so others are not disappointed as I was. I am sure the actual candles are beautiful.”

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Posted 2 years ago

Hi Elizabeth, we're so sorry to hear that your express shipping parcel didn't arrive to you in time. We currently do have a pop-up banner on the website explaining how due to Covid lockdowns and restrictions both standard and express freight are experiencing delays however I have passed on your message to our team to look at improving this. We have sent you an email in regards to the express delivery fee and your order. Again we are so sorry your parcel didn't arrive to you in time and for the delay. Kind regards, Breanna & the Southern Lights Candle Co team.

Posted 2 years ago

“Received an email to say my item would be delivered last week and still haven’t received it.”

Helpful Report

Posted 2 years ago

Hi Wendy, we're sorry to hear your items have not arrived. In the future, if something doesn't arrive or there is an issue with your order please contact our customer service team so we can have someone look into the issue. Upon investigation, we can see there was an attempted delivery however the courier's company was unable to successfully make delivery. We will have someone in our customer service team contact you via email to help find your parcel. Kind regards, Southern Lights Candle Co

Posted 2 years ago

“Totally disappointed with the service! Their courier service was so unprofessional left packages in a in secure space. Lots all my orders. So spent money to recieve nothing. Southern lights crook no responsibility and offered me a 20%discount to spend more money!! I had previously bought from them before so I want a one off customer. Will never shop their again!!”

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Posted 2 years ago

Hueseeka is rated 4.8 based on 260 reviews