HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable.... I can see you've wrecked a few peoples chances of providing their family and friends with a gift this Christmas. It's Christmas Eve, and instead of wrapping the gift I ordered for my wife (which I thought would arrive on time), I'm left figuring out which items from the petrol station round the corner she might like. Fingers crossed that she'll happily accept a Twix and a head torch over the Carhartt clothing I ordered at the beginning of December. Either way, your commitment to being a holiday buzzkill is truly unmatched. So thanks for that. While I’d love to spend Christmas explaining to loved ones why they’re receiving absolutely nowt, I’d prefer a resolution instead. Could you confirm whether my gift is in transit, in a warehouse, or lost in the ether of late refunds and bad customer service? Please respond quickly—ideally faster than your shipping. You've been absolutely useless!”

Helpful Report

Posted 1 year ago

“Still waiting for an item which I ordered on 30th November (it is now Christmas Eve). What is even more worrying is that the item is still for sale when it cannot be fulfilled. Unbeknown to me my son also tried to purchase the same item a few weeks later, and after taking his money (including paying for next day delivery) he received an email a few days later to explain there would be a delay. If you already know you cannot fulfill older orders you should NOT be taking money for new ones. Offering refunds is not enough when you are making false promises. The first and last time I will use this company.”

Helpful Report

Posted 1 year ago

“As many are sharing the same reviews unfortunately I am experiencing the same appalling customer service. No communication regarding order placed 5/11/24 despite attempts to contact and request refund as of no use now for a Christmas gift -raising dispute with credit card is the next option!!!”

Helpful Report

Posted 1 year ago

“Ordered on Nov 29th and like everyone else was informed of the 7-10 day delay but it has now been 15 working days with no updates on the status of my order at all. The customer service rep Jack has let me know that they apparently know as much as I do despite working within the business and the next update on my order for both of us will be the dispatch email (but of course there is no way for them to estimate when that might be). They’ve offered refunds twice but other reviews have me hesitant to take them up on it as it seems as though they don’t rush to get peoples money back. Really disappointing service.”

Helpful Report

Posted 1 year ago

“Placed order (paid) on 2nd Dec, where no suggestion made about stock levels. On 4th Dec received an email from HUH to say due re-stock levels there would be a 7-10 day delivery delay. No further word, so emailed on 18th to see when they'd be delivering - frustrating as no tracking information. 19th email from HUH to say due to re-stock delay they don't yet have a delivery date !! Given this for Xmas, and still need to buy a gift, asked how long refund would take - now to wait for a response. Just so frustratingly clunky and definitely not user friendly. Why take order / payment for a £70 sweatshirt if you have no stock. So angry”

Helpful Report

Posted 1 year ago

“Shocking service, no communication as to where/when delayed order will arrive despite having to email them several times! If you also look at the other reviews it seems to be a common theme!!!!”

Helpful Report

Posted 1 year ago

“So far I am not satisfied with this company. My order was not delivered and proof of delivery map (no photo) is not for my area of the uk. Huh have not responded to two emails advising them I have not received and that the proof of delivery they have is not to my location. As with most items ordered in December these are gifts and i need replacement sent or a refund. Communication is needed.”

Helpful Report

Posted 1 year ago

“I had an email stating that my order was delayed but would arrive 7-10 working days. It has gone over the deadline and now Huh will not respond to my emails. This is a christmas present so I would like some reassurance that it is on its way or a refund so I can shop elsewhere before it's too late. Very annoying and seems to be a pattern with Huh!!”

Helpful Report

Posted 1 year ago

“I understand it’s a busy time of year but if you can’t offer a service then you shouldn’t advertise you can. I placed on order on the 15th and paid for next day delivery. I have not received my item nor has it even been shipped yet. I have had no email communication from HUH.Store to say item has been dispatched or there has been a delay. I can see on the site now that the item I have ordered is now out of stock. I would just appreciate some form of communication so I can either cancel the order and get a refund or that my order has been shipped. I have emailed to ask for an update but have yet to receive a reply. Unfortunately reading other reviews, I can see that this seems to be a regular occurrence. If you need your item quickly, I wouldn’t advise using this company. HUH.Store - please contact me regarding my order…”

Helpful Report

Posted 1 year ago

“My product didn’t arrive so I asked to cancel my order on the 27th November and no refund has been given STILL on the 18th December. It has gone way past the 3-10 business days in which they said i would receive it in. Scammers.”

Helpful Report

Posted 1 year ago

“I bought an item and paid for next day delivery. I needed this ASAP to replace a jacket i broke unfortunately. I still didn't receive any notification of diapatch after 2 days from order the Item (I ordered on a Saturday, i wouldnt expect you to disparch it on Sunday). It is embarassing, it is Tuesday afternoon amd no notifications at all. I will never buy anything from this shop anymore, not even with a 50% discount from any other price on the market. They don't even have alower proce than other, why would someone buy from these scammers?”

Helpful Report

Posted 1 year ago

Hi Federico, Thank you for your feedback and our apologies we were unable to deliver this item next day due to the busy period. We emailed you an update delivery date and refunded your next day postage. Your order has now been cancelled and refunded. If you need anything else please email us and we will be happy to assist. Many thanks, HUH. Store

Posted 1 year ago

“One very high quality product was delivered quickly. Another was not delivered for weeks and I had to chase customer support for answers. Support was very good and responses were prompt, but the item I’d originally ordered never came back in stock, despite my having bought and paid for it. Alternatives and a refund were quickly offered. Would use the store again.”

Helpful Report

Posted 1 year ago

“My order was out of stock & took 2 months to arrive. I was never given an option to cancel and refund it. It was very difficult to get hold of anyone to find out any information at HUH. When, it finally arrived in two different boxes and the first arrived fine and the second was never delivered to my address and the tracking number from Royal Mail gives an error so I am unable to find it. Very bad service from start to finish. Still waiting to get some money back from my order that never arrived.”

Helpful Report

(London) - Posted 1 year ago

“I placed a order on 25th November it had said it will come it has been 20 days from that and I had an emails regarding it was delayed I have emails multiple times asking how long it will take as it Christmas soon and I’m very disappointed, hopefully I will get an answer on here”

Helpful Report

Posted 1 year ago

“Absolutely love my little Carhartt haul from HUH. The first parcel arrived so quickly despite Black Friday, and the second a little later but I was updated the whole way through. Such good finds, thank you HUH!”

Helpful Report

(London) - Posted 1 year ago

“Very good service”

Helpful Report

(London) - Posted 1 year ago

“Highly recommend , great website, easy ordering and fast Royal Mail delivery. Really pleased with the t shirt I ordered”

Helpful Report

(London) - Posted 1 year ago

“Still waiting for Christmas present ordered 28th November. No reply to email asking about delay. Also tried to get the discount by signing up for emails but at checkout it didn’t happen. Would use this store again.”

Helpful Report

Posted 1 year ago

“Really great independent store with a great selection of products! Always happy with my purchases from HUH store.”

Helpful Report

Posted 1 year ago

“I placed an Order (#131033) a £90 Carlhart from this company on 30th November during the Black Friday sale and still have not received my order. I was told on the 4th December that my order would be delayed 7-10 days but it has now gone past that date and regardless of me sending numerous emails asking about the status of my order and then requesting a refund, I have not heard anything back and to think I bought this item as a Christmas gift. This is so terrible.”

Helpful Report

Posted 1 year ago

Hi Shaida, Thank you for your feedback. I can see your order is due to be delivered on 17th December. This is within the 7-10 business days quoted. You requested a refund via email on 12th December and this has been issued for you, please allow standard bank processing times for this to clear to your statement. If you need anything else please let us know. Many thanks, HUH. Store

Posted 1 year ago

HUH. Store is rated 3.9 based on 4,240 reviews