HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t change my review as my issue has not been resolved. Please contact me and let me know what’s happening. I have not received items. I have sent numerous emails and have had no response. Still awaiting reply as I have no idea what’s going on and why I’ve paid for items I don’t have.”

Helpful Report

Posted 1 year ago

Hi Joshua, Your order was dispatched 5th September and delivered 6th September. The tracking page includes a photo of it being accepted at delivery. Many thanks, HUH. Store

Posted 1 year ago

“I ordered a Carhartt WIP Chase zip up hoodie and I loved it. A great product at a very competitive price which was delivered promptly. Would definitely recommend and I would from the HUH store again.”

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(London) - Posted 1 year ago

“Great products, good prices and quick delivery 👌🏻”

Helpful Report

Posted 1 year ago

“I waited over a month for my delivery with no explanations or replies to my emails. Very poor customer service”

Helpful Report

(London) - Posted 1 year ago

“Item as decribed, delivery was a bit slow”

Helpful Report

Posted 1 year ago

“Although there were some delays in delivery Jack communicated with me and we got there in the end which was great. Really pleased with the purchase.”

Helpful Report

(London) - Posted 1 year ago

“It was very easy to shop on their website and they accepted apple pay making checking out very efficient”

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Posted 1 year ago

“Never received my parcel. No reply from customer service. DO NOT ORDER”

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Posted 1 year ago

“Such a great experience from start to finish , will definitely shop here again !”

Helpful Report

(London) - Posted 1 year ago

“I wish I had seen all these reviews first before I ordered! I ordered a lamp for a friends birthday. The money went out straight away of course and I paid extra for next day delivery . 1 week later and the item still hasnt arrived and the birthday has passed so I had to go out and buy something else. Now the item still hasnt been shipped and I am chasing for a full refund. Fingers crossed but judging by other reviews I have zero chance of getting my £83.45 returned . Really disappointing”

Helpful Report

Posted 1 year ago

“I ordered the Peanuts Mug back at the beginning of August expecting delivery on the 8th August. Despite my request to cancel the order as this was a gift this still hasn’t happened. Looking at the reviews this is how this business operates. Please refund my money!!”

Helpful Report

Posted 1 year ago

“i ordered a rucksack in the 31st Aug still not received and are not responding to emails !”

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Posted 1 year ago

“Easy to use Website, delivered within a couple of days, kept informed throughout. Will definitely be ordering again.”

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Posted 1 year ago

“Spot on! Splendid product, great price, delivered on time! Happy customer.”

Helpful Report

(London) - Posted 1 year ago

“Sold something they didn’t have in stock. Initially to be delivered at the start of August, nothing arrived, no update on the shipping page, finally responded to many emails to say it would be another 5 business days before it would arrive, waited, nothing arrived, contacted twice, eventually got a response, spelling mistakes and all, with no apology just saying they could let me know when it’s back in stock. Arrogant. Terrible customer service. Just Impressively bad. …Item is still showing you can buy it for next day delivery.”

Helpful Report

Posted 1 year ago

“This is the second time I’ve purchased clothes for my son from HUH. & I’ve got it right it’s times! Phew! Great quality & brands that these stylish young men appreciate . Thanks for your help in curating these collections .”

Helpful Report

Posted 1 year ago

“It was simply an awful experience. Extremely poor customer care. I'll never purchase from them again. I ordered the products on August 1st, and they were available on the website. Delivery was 4-6 days. I contacted them the first time on August 8th about not receiving the products; they replied on the 12th that the products needed to be reassorted and would have been shipped the following week with next-day delivery, but I didn't get anything; they didn't deliver anything. I contacted them on the 24th, and they had not received the products at the warehouse yet, so they offered a refund. I requested a refund on the 28th of August, but they have never returned or replied. They were ignoring me. I ended up getting a refund from PayPal, which was the only thing I had done right. After providing all screenshots of emails and describing how they acted, I got the refund in a few minutes.”

Helpful Report

Posted 1 year ago

“Never heard of huh before but ordered a coat in a bank holiday sale. Arrived in perfect condition and on the day promised. Will definitely use again”

Helpful Report

(London) - Posted 1 year ago

“I placed an order on 4th August and the delivery was due in 2-4days. I am still waiting for my order 4 weeks later. I have emailed customer service 3 times with no response. AVOID THIS SELLER!”

Helpful Report

Posted 1 year ago

“Really happy with my purchases. Alot cheaper than elsewhere and surprisingly fast delivery. Would definitely recommend and will be buying from them again soon.”

Helpful Report

Posted 1 year ago

HUH. Store is rated 3.9 based on 4,240 reviews