“
Customer service reached out and replaced broken piece!
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posted 6 months ago
- Jennifer Rosebrough
“
Bought a 40 oz traveler that had a defective handle. (Handle broke off). Customer service was very professional and prompt and rectified the issue.
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posted 8 months ago
- Jarred Courser
“
I had left a review about my Hydro Jug having some defects. Hydro Jug has excellent customer service and they quickly helped fix the issues I had.
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posted 9 months ago
- Rylee Wright
“
Very pleased with Hydro Jug's prompt response when my new Blair lid started to discolor. I look forward to receiving my new lid! Thank you! Great customer service! 😊
”
posted 1 year ago
- Sarah Van Waardhuizen
“
Hydro Jug reached out to me quickly to resolve an issue with the lid! Customer Service is fast and very helpful. Thank you!
”
posted 1 year ago
- Anonymous
“
I submitted to customer service and after 3 weeks and a nudge email, I still hadn't heard anything so I submitted a 2 star review explaining the situation and the disappointment at the lack of response.
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posted 1 year ago
- Amber Young
“
I had reviewed previously about the lid getting moldy and not being able to clean. The company reached out and sent me a new lid that is a new design. The new lid comes apart and willl be easy to clean. Thank you hydrojug for updating the lid and for great customer service!
”
posted 1 year ago
- Stacy
“
I love my cup - perfect size and great customer service!
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posted 1 year ago
- MEGAN C.
“
I love my cup. I got a cream color Traveler for Christmas. My boyfriend has one as well. I definitely recommend. The customer service rep, Laura, helped me with replacing my lid. She was amazing. Thank you!
”
posted 1 year ago
- Darnella
“
Really appreciate the amazing customer service! My Hydro Jug top broke while I was trying to clean it and my straw was ruined from my toddler chewing on it. Hydro Jug offered to replace it. Great company and I love my tumbler.
”
posted 1 year ago
- Anonymous
