“Hyperdrug were very helpful when I was trying to source a new to market food for our very poorly drug. But one month later, when we had to take home off that food because it didn't suit him they refused to accept a return of the excess food I had.
Policy was returns inly within 14 days (statutory online selling cooling off period). The food was only 17 days outside the return period. No discretion or flexibility. Director level decision. No compassion.
Unlike Purina when we had the same issue previous. They took the food back No problem - 2 months later.”
