Hyundai Reviews

Name: Hyundai
Address: Brockhurst Crescent, PO Box 200, WS5 4QZ
Rating: 1.90

1.9 Rating 31 Reviews

23 %

of reviewers recommend Hyundai

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1.9

Based on 31 reviews


Customer Service
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Phone:

0870 532 9980

Email:

info@hyundai.co.uk

Location:

Brockhurst Crescent, PO Box 200
WS5 4QZ
Walsall

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Hyundai 1 star review on 25th February 2024

Anonymous

Sandy

Anonymous

Anonymous // 01/01/2019

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“Excellent support from Seaford Branch when I bought new EV car”

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Posted 2 years ago

“the 1st time I booked my car with Hyundai was regarding a gear problem about a year ago they told me it was the clutch that was at fault which is very common in the i40 they then fixed the clutch for me I phoned them up after 2 weeks to collect my car they told me it was all ready for me to collect when to the dealership only to be told they need to do a last minute checks on the car made me wait another 3 hours 6-7 weeks later I had the same fault on the car I booked my car again with Hyundai they told me they were gonna give me a courtesy car for the inconvenience went to the dealership only to be told that they don’t have a courtesy car as they sold it very disappointed with them wasting my time I then booked it with Hyundai Basildon they provided me with a courtesy car and told me that Hyundai Romford done have a job on the car and they didn’t program the car properly fast forward a year the clutch started playing up and the car air vent isn’t working they booked booked my car with Hyundai Romford for the 10/03/2021 took the car there 2 days later called them they told me there was nothing wrong with the clutch and they didn’t fix the air vent fault as I only booked for one job they then told it will take another 3 days before they can look into the fault absolutely rubbish service don’t book your cars there would I buy a Hyundai again the answer is no”

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Posted 3 years ago

“Spoke to Hyundai UK "Customer Services" on the phone regarding a warranty issue. They are unable to tell me if a part diagnosed as faulty by a local garage would be covered under the terms of a Hyundai warranty. Their warranty team will not deal with customers, only Hyundai dealerships. Although a mechanical fault has been diagnosed it's not accepted by Hyundai unless you take your car to them & pay them an extortionate fee for them to diagnose a fault so they can then supposedly liaise with their warranty team to see if the fault is covered. WHAT A RIP OFF!!!!!!!!!!!!!!! Forget about any kind of after service from Hyundai unless you use them for everything throughout your Hyundai vehicle ownership.”

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Posted 4 years ago

“Paul at Hyundai was very helpful and hes very good at his job if your looking for a new car with taxes having a huge sale Saturday February 23rd for the big slash sales”

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Posted 5 years ago

“Another very good website quick and easy to access and navigate around.”

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Posted 5 years ago

“" Beware of Hyundai " Never again will I buy a Hyundai i40, I have a Hyundai i40 on a 16 plate that I have from new this car has only done 3,700 miles, this car has been back to Hyundai service on so many times that I am on first name terms with the AA breakdown drivers due to the battery that keeps going flat, they cannot seem to find the problem. As they cannot resolve this problem I phoned Hyundai customer services as the dealer cannot seem to find the problem and was told that I would and to wait for the car to breakdown again and to ask the AA driver not to clear any faults, I replied to her and said as this car almost got me killed on the motorway when the car lost all power and you expect me to keep on driving until it develops the fault again and put my life at risk, she just repeated it again to drive the car and wait for the fault to develop, this car now spends most of it's it time sitting on my drive way, hence the very low mileage. never again will I buy a Hyundai. The worst customer service that I have ever come across.”

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Posted 6 years ago

“If anyone out there is foolish enough to want to own a HYUNDAI... Please take note of my issues Problems with dual drive clutch(auto gearbox) shuddering in first gear. Car is very hesitant when pulling away. Stop Start does not work, sat nav unit... well its already on its third unit (which is now FAULTY) and needs a fourth. already ahd 2 recalls (trailing arms and brake lights) , Car CANNOT negotiate even SLIGHTEST of inclines in bad (snowy) weather as I found out! NO SUPPORT from Head office... NO customer goodwill and to be frank I believe the warranty has more holes than a teabag. BUY THIS CAR AT YOUR PERIL... infact BUY ANY HYUNDAI at your peril. YOU HAVE BEEN WARNED”

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Posted 6 years ago

“ray very excellent sales rep not pushy very understanding myself and my wife needs, always willing to help in everything we asked for,excellent service from him self and andy all the staff very welcoming to the dealer ship. the car is very beautiful susan my wife could,nt believe the amount of fuel in the car,still can,t believe we have a nearly new car from sg petch Hyundai darlington.”

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Posted 6 years ago

“Visited to look at an ix35. Two staff members were in the showroom. One was eating his dinner in full view with a cannot-be-bothered look, whilst the other important-looking bloke approached. He responded to simple questions superciliously, cockily and patronisingly. He was devoid of warmth and acted as though he was doing us a favour by even speaking to us. Worse was the fact that he appeared to be a senior staff member. He took our details down saying he would get back to us when a suitable car became available. Over a year later, no follow-up call yet. We left this dealer and bought two expensive 4x4s from another dealer instead. A work colleague got the same attitude from staff at this dealer and as an aside, a staff member was also busy eating openly. The colleague went on to buy an HyundaiTucson from a friendly Hyundai dealer.”

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Posted 7 years ago

“Hyundai customer service was awesome! Always is”

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Posted 10 years ago

“Poor customer service at my local dealer means i will never deal with hyundai again.”

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Posted 10 years ago

Hyundai is rated 1.9 based on 31 reviews