"\"Read Hyundai Burton\" after purchasing my daughters so called \"approved used\" Kia Picanto, 6 days later the engine management warning light came on. Miss firing and unable to drive. She only drove the car twice, and the car ended up on my driveway, embarrassing....\r\n\r\nNo professionalism from Read Hyundai. Had an impossible time trying to get the car fixed, picked up, or brought back to the dealership, or arranging another car in the interim. ( no one picking up phones, people in meetings, chasing up call backs etc ) From Read Hyundai's perspective it was now my car to fix, good luck with that. No real urgency or empathy with my position, kept saying managers were in meetings\/ out of the office and couldn't get in contact ( Nigel whoever that is) Asked me to call the breakdown assistance on the warranty to help. They wouldn't even pick the car up and wanted me to take it to a VAT approved garage.\r\n\r\nI have now booked the car into a local garage to repair and will try and fix under the warranty agreement. Really concerned that there may be an issue regarding the repair will not be covered under the warranty. Last thing I want is to pay a repair cost on a car that has been driven twice. Poor customer service or care. \r\n\r\nIn all fairness the whole process has been a farce.\r\n\r\nWould have left 1 star but unable to do so"

"Andrew Nichols salesman,, got new car within a week talked us through everything, sorted all paper work from start to finish, got us best deal kept us updated through out the process, excellent customer service Andy has sorted us out over the years with car changes, definatly recommend him brilliant sales advisor"

"I wouldn't even give it a 1 star but I have no choice!! \r\n\r\n\r\nMy dad brought a Hyundai Tucson N line S 73 plate which he got on the 5th of December 2023 from Reid Hyundai derby an only just over 2 months old!! \r\n\r\nHe gets a loud bang whilst driving home from work an thought nothing of it until a couple of days later my mom gets water dripping onto her from the sun visor in the car and to my amazement there's a long crack on the top of the panoramic front glass panel!! I then takes my car to Tamworth Hyundai to which they said a stone has hit it!! \ud83e\udd26 Funny tho there is no stone impact it's just Hyundai their little way of not fixing or replacing this under the warranty!! so pictures was taken an sent to Hyundai UK an they came back with a stone had hit the glass but once again still no stone impact and to add to this I took my car to an independent specialist who confirmed that it was the cause of a stress fracture!!!! \r\n\r\nBut I gotta ask are these people stupid or are they just ripping the people off who by these cars!!?? I know my dad won't be back to buy another Hyundai they ain't loyal to the customer and the warranty isn't worth the paper it's printed on!! \r\n\r\nSo I say to the people of the UK an around the world don't buy a Hyundai with a panoramic front cos when it shatters it won't be covered under the warranty and you can complain all you want but they ain't interested just as long as they get you to sign on the dotted line an get your money but if Hyundai had replaced the glass panoramic front panel then I wouldn't be putting this onto social media cos there's a massive problem with this car in regards to the glass roof!!\r\n\r\nSo to Hyundai derby an Hyundai Tamworth and Hyundai UK yous have now lost a loyal customer and next time hell go to lexus where my dad should have gone in the first place!!"

"Don't buy a Hyundai or Kia. I have a torn left rotator cuff injury, because my 2011 Hyundai sonata airbags failed TWICE , and the car burned. I was stuck in the car, and almost died in it. The car locks you in, when the fire starts. I was lucky to get out, because of the key fob. They need to be taken off of our roadways, until they are safe. Don't trust the new ones either."