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Identibase Reviews

4.1 Rating 582 Reviews
A
Happiness Grade
A

Customer Service - Good

97.54%
Industry Average
An excellent service polite and helpful.
posted 1 week ago - Anonymous
Excellent service - thank you.
posted 1 week ago - Anonymous
First class service & loads of empathy recieved from Rebecca today in helping us to locate our lost cst Tigger she went above and beyond helping us Much appreciated Mark & Tom Taylor
posted 2 weeks ago - Mark & Thomas Taylor
The person who assisted me from the very first greeting was incredibly empathetic, kind, polite, and sincere. It has been one of the best customer service experiences I have ever had in my life. Her name, as she introduced herself, is Macarena, and I would like to congratulate the company for having such a professional member of staff in customer service. An absolute pleasure!!
posted 2 weeks ago - B Duarte
In good hands and great customer service
posted 1 month ago - Anonymous
I was unable to add my other dog's Chip number online as it was originally registered abroad. Telephoned them and dealt with swiftly, followed up with an email confirming. Excellent customer service 👌
posted 1 month ago - Anonymous
Courtney gave a good service. Thank you
posted 1 month ago - Anonymous
Elizabeth phoned to explain payment method had failed. Due to poor phone reception an e-mail was sent instead. I was able to ask a few questions, for peace of mind, which were answered straight away. I then updated my payment method which had expired and all is well. Very helpful lady, and a cat that still has chip protection! Thank you for your service
posted 1 month ago - Anonymous
The service was amazing
posted 1 month ago - Lesley Hollingworth
Contacted Identibase for the first time and was very happy with the service i recieved , Most helpful cheery agent
posted 2 months ago - Susan Mcpartland