“Don’t deal with this company ! I ordered a brand new treadmill they shipped my treadmill with missing parts it’s been a week still on my floor with no parts to use it. What company sells a expensive idiom and it dosent work
Never,if I only knew”
“Ifit offers a service that to say zero is to say too little.
My Pro-Form 575i treadmill has had a broken belt for two months (bought last August, it was damaged in less than a year of life, paid £700 on Sweatband), however Ifit had the engineer arrive after a month with the wrong spare part so the appointment ended in nothing, adding that it would have taken at least 2 more weeks to report and order the damaged part. I'm calling ifit once a week and my machine is still there damaged and I can't use it. I spent a lot of money on a machine that is worth nothing and to have poor and useless customer service. Shame!”
“Ordered a S22i bike. It took 4 weeks to arrive at home. I unpacked and assembled the bike as per the instructions. When I tried my first interactive ride on the bike the resistance wouldn’t work, the seat was making a loud knocking sound and the Bluetooth wouldn’t work. When riding the bike, if you press the resistance button, increase or decrease the incline or take part in an interactive class which should automatically adjust the resistance and incline as the class progresses. However, this all didn’t work. I called the support line in the U.K, well they were absolutely useless. They couldn’t help me with any of the problems I had. Eventually, I emailed the U.S office and they helped me with the Bluetooth connectivity. I was referred back to U.K. office for the other issues. It was determined that the resistance motor was faulty. I then had to wait two weeks for the parts to be sent out and the engineer to arrive. Then it was found that the incorrect spares were sent out and they don’t have the correct spares in stock. I have decided to send the bike back for a full refund.
The after sales service throughout this debacle has been atrocious. We have had the bike for three weeks and not been able to ride it at all. The support staff are based in various locations around Europe. They have no sales support ethos at all. If you buy a “premium” product, would expect a “premium” service but you don’t.
Think about this before you buy any Nordictrak products.”
