Illuminated Canvas Reviews

Name: Illuminated Canvas
Address: April HouseLower EndGreat Milton, Oxfordshire
Rating: 4.86

4.9 Rating 137 Reviews

97 %

of reviewers recommend Illuminated Canvas

Company Reviews

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Phone:

07815 750 003

Email:

rhian@illuminatedcanvas.co.uk

Location:

April HouseLower EndGreat Milton
Oxfordshire
OX447NN

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a returning customer as these as so well made and finished, and packaged carefully. Have them as gifts to family members and they love them. Highly recommended”

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Posted 8 years ago

“Excellent quality and a superb idea, I shall use the company again.”

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Posted 8 years ago

“I'm a returning customer as these as so well made and f”

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Posted 8 years ago

“We purchased the Christmas reindeer last March, love it but have not used it yet, obviously! So looking forward to using it this year. Very pleased with it.”

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Posted 8 years ago

“A simply beautiful canvas that is very well made and looks great on the wall. The lights are enough to see around a room without them being overpowering and are perfect as a night light in a nursery/kids bedroom. Well worth every penny and I would highly recommend. Now I have to decide which to buy next!”

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Posted 8 years ago

“Lovely, gorgeous, perfect gift for my little girls birthday present.”

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Posted 8 years ago

“The canvas is excellent quality, well printed and came well packages with everything in tact. When having a question about colours I emailed the company and received a speedy & helpful reply. The canvas doesn't come with batteries however, which was disappointing when you are paying quite a lot of money for it.”

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Posted 6 years ago

HI Olivia Thank you for your lovely review. Just to let you know we arent allowed to send batteries in the post anymore which is why we can't provide them. Apologies if that wasnt clear when you ordered it. Many thanks, the Illuminated team x

Posted 6 years ago

“Very nice product. I think it's a little pricey for the size as it's not that big. But generally pleased with it.”

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Posted 7 years ago

“Canvas was rather expensive, but it was the best I could find on the market before Christmas. Picture could have been better, but the lights do make the picture a nice courtesy night-light for my Granddaughter. Very disappointed with the communication, sent 3 emails and tried to ring twice, no reply. Offers discount codes but they don't work on the checkout, had to pay full price. Sorry will not be buying again.”

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Posted 7 years ago

“Bright and cheerful!”

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Posted 7 years ago

“Lovely way to brighten up a room and great that it can be personalised.great gift to give”

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Posted 7 years ago

“Lovely product, good quality and excellent service. Slightly more lights would've been better though!”

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Posted 8 years ago

“Just beautiful. So pleased with my canvas. Only reason for four stars was the colour wasn't quite what I expected. Still really happy with it. Can't wait to give it to my granddaughter for her 1st birthday. Thank you Illuminated Canvas.”

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Posted 8 years ago

“Delighted with the quick efficient order process and delivery. There was a small mark on the canvas and I was a little disoppointed. Can I wipe this with a warm watered cloth?”

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Posted 7 years ago

Hi Fiona, thank you for your feedback. We are so sorry there is a small blemish on your canvas - please rest assured we check all canvases thoroughly before we send them but sometimes they can get a bit of a knock in the post which may have caused this mark. We'd like to replace it for you as it's extremely important to us that every customer has a perfect canvas from us. Unfortunately your phone number you provided with your order doesn't work so please do get in touch direct on 07815 750 003 and we'll get it replaced for you. Many thanks, Rhian

Posted 7 years ago

“Quick to produce canvas but don't appear to have checked it as the image is too dark and way too many lights poking through so can't see the picture behind. Image needed illuminating from behind to enhance photograph not poke through the canvas. Battery compartment feels cheap and difficult to open up. Couldn't have quality checked it or would have noticed all this this. Hanging hook was also missing initiallyLack of communication to resolve so unfortunately would like a refund as have lost faith in getting what I described I wanted for a dark area in the hallway. Will drop it off to you.”

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Posted 8 years ago

Thank you for your feedback. Unfortunately we have simply produced exactly what you commissioned from the image you provided - if we'd have known you wanted the image lightened we could of course have done so for you. With regards to the lights feedback, all our canvases have lights through the canvas and have 20 bulbs which is clearly stated on our website and is what we produce unless asked otherwise. With regards to backlighting we were never aware you required this and would have immediately advised that we don't make back lit products. We have a strict quality control process and the hanging string was left off due to the previously discussed option to increase the overall size by way of a tray frame, which would require a different hanging system. When this was not further requested by you the hanging string was immediately added before you took the product away. We are very sorry that you aren't totally satisfied but we are sure you can appreciate we aren't able to offer refunds on commissioned products that aren't faulty. Thank you of your understanding.

Posted 8 years ago

“They arrived quickly and looked great, but two of them started to malfunction within a couple of weeks, and within a month they didn't work at all. The connection to the lights is very poor so tricky to handle such a tempramental light switch. They still look good on the wall but the lights are now permanently off.”

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Posted 8 years ago

“Very disappointing indeed - the backing of the canvas was only partly attached and the rest very badly done with a cheap stapler - it was a gift for my grandson who was so thrilled otherwise I would have returned it immediately - very poor quality for an expensive item.”

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Posted 6 years ago

HI Annie Following on from my voicemail to you I am so pleased that your Grandson was thrilled with the canvas and again apologies that it got damaged in transit to you. As per my message please do get in contact and we will arrange collection from you to get it fixed and sent back to you asap. We pride ourselves on our quality and making sure every customer is happy so please do get in touch so we can resolve this for you and your Grandson can love it even more! Many thanks, Illuminated Canvas

Posted 6 years ago

Illuminated Canvas is rated 4.9 based on 137 reviews